Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy Irvin

Orlando

Summary

Dynamic professional with a proven track record at Iron Mountain, excelling in technical troubleshooting and operational efficiency. Recognized for meticulous attention to detail and service excellence, I effectively manage high-pressure situations while enhancing workflows. Proficient in documentation and quality assurance, I consistently drive improvements in team performance and customer satisfaction.

Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.

Overview

6
6
years of professional experience

Work History

Destrution Technician

Iron Mountain
04.2025 - Current
  • Assisted in troubleshooting and resolving technical issues to enhance operational efficiency.
  • Operated diagnostic tools and equipment to ensure proper functionality of systems.
  • Supported maintenance activities by performing routine inspections and repairs on machinery.
  • Collaborated with team members to streamline workflows and improve service delivery processes.
  • Worked effectively in fast-paced environments.

Debris Monitor

Thompson Construction Group Inc.
09.2024 - 02.2025
  • Monitored debris removal processes to ensure compliance with safety regulations.
  • Conducted visual inspections of work areas for hazards and reporting findings promptly.
  • Assisted in maintaining cleanliness and organization of designated monitoring zones.
  • Collaborated with team members to enhance operational efficiency during debris assessments.
  • Conducted thorough assessments of damaged properties, ensuring accurate classification and prioritization of clean-up needs.

Customer Service Representative

Xerox
10.2021 - 08.2024
  • Resolved customer inquiries using CRM systems to enhance service delivery.
  • Collaborated with cross-functional teams to improve customer satisfaction and retention rates.
  • Trained new team members on company policies and effective customer communication strategies.
  • Managed escalated customer issues, ensuring timely resolution and maintaining service quality standards.
  • Resolved customer complaints through active listening and problem-solving techniques.
  • Managed high-volume inbound calls, effectively addressing customer inquiries and concerns.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.

Process Assistant

Amazon
04.2019 - 07.2021
  • Streamlined documentation processes to enhance accuracy and reduce processing time.
  • Collaborated with cross-functional teams to improve project workflows and operational efficiency.
  • Conducted regular audits to ensure compliance with company policies and procedures.
  • Developed training materials for new employees, fostering a smooth onboarding experience.
  • Managed scheduling and resource allocation to optimize team performance and meet deadlines.
  • Conducted regular inspections and maintenance on forklift equipment to ensure safety compliance.
  • Operated forklifts to transport materials within warehouse efficiently.
  • Coordinated loading and unloading of goods, optimizing space utilization in storage areas.
  • Led shift operations, ensuring adherence to production schedules and deadlines.
  • Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
  • Supervised daily operations, ensuring compliance with safety protocols and company standards.
  • Trained and mentored team members, enhancing overall performance and productivity.

Education

Orange County Public Schools
Orlando, FL
10-2023

Skills

  • Meticulous attention to detail
  • Service excellence
  • Maintains composure in challenging situations
  • Effective multitasking
  • Proficient in tool usage
  • Technical troubleshooting
  • Quality assurance
  • Documentation expertise
  • Task prioritization

Timeline

Destrution Technician

Iron Mountain
04.2025 - Current

Debris Monitor

Thompson Construction Group Inc.
09.2024 - 02.2025

Customer Service Representative

Xerox
10.2021 - 08.2024

Process Assistant

Amazon
04.2019 - 07.2021

Orange County Public Schools

Similar Profiles

CREATE PROFILE
Stacy Irvin