Stacy Jimenez-Vega

• Enhanced customer satisfaction by addressing and resolving client concerns efficiently and professionally.
• Collaborated with cross-functional teams to develop comprehensive solutions for complex client issues.
• Managed high-priority accounts, ensuring prompt resolution of inquiries and exceptional service delivery.
• Developed and maintained strong relationships with clients through regular communication and personalized attention.
• Ensured timely completion of projects by setting priorities and effectively managing resources.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Maintained client files with sales contracts, records of client interactions, client notes, and other information.
• Scheduled and attended meetings with clients and prospective clients as requested.

Worked in multiple capacities, including Pre-processing, Final Docs / Final Policies and most recently for 4 years in Recording

• Handled, processed and maintained sensitive documents pertaining to client's transactions.
• In depth knowledge of county and state land record recording standards and requirements.
• Reviewed recordable documents for errors and implemented necessary corrections to ensure documents met current recording standards
• Communicated with all parties involved in the closing process in order to ensure all documents required to clear title were received and in recordable form
• Comprehensive knowledge of multiple recording programs including, Simplifile, CSC and ePN
• Proficient in RamQuest, Closing Market, File Scan, Nitro, DataTrace, Ring Central and Quick Books
• Key skills: Document recording programs and procedures, Real Estate and Title industry standards and terminology, client care and satisfaction, multi-tasking

• Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.
• Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
• Key skills: guest service and satisfaction, sales, leadership, employee training and multi-tasking