Summary
Overview
Work History
Education
Skills
Timeline
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Stacy Jones

Douglasville ,GA

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

17
17
years of professional experience

Work History

Operations Manager

Medstar Ems
Austell, GA
05.2012 - Current
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Established effective relationships with dialysis centers to accept new patients and provide care.
  • Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
  • Supervised day-to-day workflow of employees in order to maximize patient care.
  • Resolved patient complaints in a timely manner while ensuring patient satisfaction remains at optimal levels.
  • Managed scheduling.
  • Oversaw financial management, budget management, accounting and payroll activities.
  • Enforced federal, state, local and company rules for safety and operations.

Shift Supervisor

PLS Check Cashing
Indianapolis, IN
03.2007 - 09.2011
  • Provided on-the-job training to new staff members.
  • Monitored staff performance to ensure quality standards were met.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of daily transactions and deposits.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.

Education

Associate of Applied Science -

MedTech College
Greenwood
05-2010

Skills

  • Forecasting and Scheduling
  • Program Administration
  • Document Control
  • Organizational Management
  • Performance monitoring
  • Customer Service
  • Health and safety compliance

Timeline

Operations Manager

Medstar Ems
05.2012 - Current

Shift Supervisor

PLS Check Cashing
03.2007 - 09.2011

Associate of Applied Science -

MedTech College

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Stacy Jones