Stacy LaTurno
Baldwyn,MS
Summary
Ambitious and responsible professional with a proven track record of success in positions requiring well-developed hands-on skill sets and customer service expertise. Follows policies, procedures and guidelines to assure consistent quality. Maintains and ensures privacy and confidentiality.
Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills.
Overview
18
18
years of professional experience
Work History
Senior advisor for billing issues
Concentrix
04.2019 - Current
- Billing issues - refund requests, adding payment methods, assisted with compromised payment methods, iOS tech support, password resets, contactless payment issues, extended agreement issues
- troubleshooting mobile devices, laptops, and desktop computers
- manager responsibilities for customers
- work close with engineering for undocumented issues
- handle issues with extended warranties
Remote - Healthcare Customer Service Representative
BroadPath Healthcare Solutions
11.2018 - 04.2019
- Receive inbound health plan calls pertaining to benefits, eligibility, and physician coverage, input caller data into company database, maintain high level of confidence while accessing caller accounts, effectively communicate all information with caller
- Enhanced customer satisfaction by providing accurate and timely information on health insurance policies and benefits.
- Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
- Resolved client inquiries efficiently through clear communication, resulting in improved customer relationships and trust.
Medical Records Indexer
Ciox Health
05.2017 - 10.2018
- Entered patient demographics into computer system, verified records requests and patient signatures, performed data entry ensuring accuracy
- Collaborated with fellow team members to maintain a high standard of quality control in medical record management.
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Processed medical records requests from outside providers according to facility, state, and federal law.
Technical Support Agent
Apple
07.2015 - 05.2017
- Assisted customers with technical issues of Apple devices, helped in changing and resetting Apple ID passwords, provided clients with initial set up of Apple devices and applications
- Resolved 20-30 technical support inquiries per day.
Data Entry Clerk
L and N Trucks Service
09.2006 - 07.2015
- Compared data with source documents, and re-entered data in verification format to detect errors, compiled, sorted and verified the accuracy of data before it is entered, loaded machines with required input and output media, stored completed documents in appropriate locations, selected materials needed to complete work assignments
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Education
Currently Studying Criminal Justice and Cyber Security - Cyber Crime
Southern New Hampshire University
New Hampshire08.2025
Associate of Science Degree - Health Information Technology -
Ultimate Medical Academy
01.2018
Skills
- Microsoft Office Suite / MS Excel; MS Word; MS PowerPoint
- Typing Speed: 50 WPM
- Accurate data entry; knowledgeable of office equipment and procedures
- Strong verbal, written and interpersonal communication skills
- Well-organized, manages time and priorities in multi-task environments
- Pays close attention to detail to ensure accuracy and maintain compliant documentation
- Experience in proofreading and editing
- High Academic Honors Recognition / Dean's List
- Organizational Development
- Relationship building and management
- Data Analytics
- Policy analysis
- Compliance requirements
- Technical Support
Timeline
Senior advisor for billing issues
Concentrix
04.2019 - Current
Remote - Healthcare Customer Service Representative
BroadPath Healthcare Solutions
11.2018 - 04.2019
Medical Records Indexer
Ciox Health
05.2017 - 10.2018
Technical Support Agent
Apple
07.2015 - 05.2017
Data Entry Clerk
L and N Trucks Service
09.2006 - 07.2015
Currently Studying Criminal Justice and Cyber Security - Cyber Crime
Southern New Hampshire University
Associate of Science Degree - Health Information Technology -
Ultimate Medical Academy
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