Stacy-Lee Bentley
Summary
Enthusiastic, All rounder individual with nine(9) years experience in the hospitality field. Provides excellent customer service while working in fast paced environment, creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner.
Overview
7
7
years of professional experience
Work History
Desk Clerk
Harborside Inn
06.2024 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a clean and organized front desk area, ensuring a welcoming atmosphere for guests.
- Checked in and out designated equipment, keys, and supplies.
- Provided stellar customer service even during high-traffic periods, maintaining composure and professionalism under pressure.
Server
Stonebridge Golf and Country Club
10.2023 - 05.2024
- Greeted guests warmly to foster welcoming environment.
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Cleaned and set up tables to promptly seat guests and reduce wait times.
- Entered orders accurately to produce finalized checks and attain correct payments from guests.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Remained focused, calm and professional during peak rush hours.
- Collaborated with kitchen staff to ensure timely delivery of food orders, resulting in positive feedback from customers.
- Used point-of-sale systems and completed end-of-shift paperwork accurately.
Server/ Desk Clerk
The Preserve Sporting Club And Residents
05.2023 - 10.2023
Server
Courtleigh Hotel And Suites
12.2022 - 05.2023
- Demonstrated exceptional customer service by promptly greeting and seating guests, ensuring their comfort throughout their dining experience
- Efficiently managed multiple tables, taking accurate orders, and delivering food and beverages in a timely manner
- Setting up and breaking down of dining room for each shifts and special events
- Proactively resolved customer concerns and complaints, utilizing strong communication skills and problem-solving abilities to ensure a positive dining experience for all patrons.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Housekeeper/Deskclerk/server/hostess
Custer State Park
04.2017 - 10.2022
- Checked-in and checked-out guests efficiently, ensuring accurate billing and providing excellent customer service
- Managed and resolved guest complaints and inquiries promptly, maintaining a high level of professionalism and customer satisfaction
- Collaborated with the housekeeping department to ensure timely and efficient room turnover, resulting in a seamless guest experience
- Executed thorough cleaning tasks, including dusting, vacuuming, and mopping, to maintain a spotless and sanitary living environment for clients
- Organized and managed inventory of cleaning supplies, ensuring availability and efficient use of resources
- Collaborated with team members to coordinate cleaning schedules and prioritize tasks, resulting in improved efficiency and customer satisfaction
- Attended to special requests and tailored cleaning procedures to meet individual client preferences, consistently exceeding expectations and building strong client relationships
- Welcomed and seated guests promptly, ensuring a positive first impression and efficient flow of service
- Managed reservations and effectively communicated with guests to accommodate their specific preferences and special requests
- Coordinated with the kitchen and waitstaff to maintain smooth operations, resolving any issues that arose to ensure a seamless dining experience.
Education
Mona High School
Kingston, Jamaica07.2012
Skills
- Customer service
- Time management
- Problem-solving
- Multitasking
- Communication
- Organizational Skills
- Cash Handling
- File Management
- Team player attitude
Personal Information
- Date of Birth: 08/31/1995
- Nationality: Jamaican
Timeline
Desk Clerk
Harborside Inn
06.2024 - Current
Server
Stonebridge Golf and Country Club
10.2023 - 05.2024
Server/ Desk Clerk
The Preserve Sporting Club And Residents
05.2023 - 10.2023
Server
Courtleigh Hotel And Suites
12.2022 - 05.2023
Housekeeper/Deskclerk/server/hostess
Custer State Park
04.2017 - 10.2022
Mona High School
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