Stacy Litvinchuk
Grants Pass,OR
Summary
Versatile and results-oriented professional with a robust background in healthcare and customer service. Excelled in roles requiring problem-solving abilities and HIPAA compliance, enhancing patient satisfaction and operational efficiency. Proven track record in data entry and active listening, contributing to a positive and efficient workplace environment.
Overview
16
16
years of professional experience
Work History
Front Desk Receptionist
Bella Rogue Wellness
Grants Pass, OR
11.2023 - Current
- Provides excellent customer service by responding quickly to inquiries via phone, in person or email in a professional manner.
- Assists with scheduling appointments for patients and visitors.
- Processes payments from patients using a variety of payment methods including credit cards, gift cards and cash.
- Tracks office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Performs data entry into computer systems to maintain accurate records of patient information.
Clinical Medical Assistant
One Peak Medical
Grants Pass, OR
09.2022 - 11.2023
- Conducted patient interviews to gather health history, vital signs and processed referrals.
- Educated patients about additional medical procedures, supplements, and nutrient injections to increase revenue.
- Provided support to NP's and staff in the delivery of care to patients.
- Supported new hires by training EHR applications and answering questions regarding policies and procedures.
- Prepared exam rooms for patient visits by stocking supplies and ensuring cleanliness.
- Communicated with pharmacies for prescription refills on behalf of supervising nurse practitioner.
- Collected and processed specimens for laboratory testing.
Esthetician / Massage Therapist / Massage Corporate Trainer
Hand & Stone Massage and Facial Spa
East Bay Area, CA
01.2015 - 07.2022
- Promoted additional services and products available at the spa in order to increase revenue stream
- Demonstrates ability to lead massage and esthetics teams.
- Mentor while taking directives from management and owners.
- Responsible for proper cleaning & sterilizing of instruments required by industry regulations.
- Manages conflict resolutions and proactively meets customer needs, by listening and taking responsibility within scope of practice.
- Promotes the health and wellness benefits of all spa services and maintains repeat clientele Inventory management of retail products and supplies Weekly communication with staff, monthly reviews, team building, goals and contests, lead quarterly meetings.
Certified Clinical Medical Assistant and Healthcare Administration
Orthopedic Ambulatory Surgery Suites at 110
San Ramon, CA
08.2019 - 05.2022
- Maintained up-to-date records of patient care, condition, progress, and concerns in the electronic health record system.
- Checks-in and Interviews patients, measures and records patient vital signs, ECG, data entry.
- Prepares Operating Room between surgical cases as needed.
- Patient transport and monitors patients in recovery.
- Communicates with physicians, nursing staff and admissions office to provide the best quality customer service to patients and their caregivers.
Pharmacy Technician / Inventory Specialist
CVS/Pharmacy
05.2009 - 07.2014
- Provided customer service to patients by answering questions about insurance coverage, manufacture discounts and health-related topics.
- Performed duties within scope of practice under the direction of a Registered Pharmacist.
- Inventory of all drugs, dispensing supplies, and uniforms.
- Entered patient and prescription information into pharmacy software systems with high attention to detail.
- Team member recognized for performing tasks accurately, efficiently, and professionally.
Education
Certified Clinical Medical Assistant, Healthcare Administrator, Medical Terminology - Medical Professional
Medical Academy
Castro Valley, CA11.2017
Certified/Licensed Pharmacy Technician - Pharmacology
Cal State East Bay
Hayward, CA05.2009
Certified Massage Therapist - Massage Therapy
McKinnon Massage Institute
Oakland, CA2001
Licensed Esthetician
Fremont Beauty College
California01-1999
Skills
- CCMA-AC Certificate
- Problem-solving abilities
- Active listening
- Calm and level-headed in stressful situations
- Chart prepping
- HIPAA compliance
- Medical Terminology
- National Phlebotomy Certified
- IV Therapy Certificate
- Human Anatomy and Physiology
- Documentation and recordkeeping
Timeline
Front Desk Receptionist
Bella Rogue Wellness
11.2023 - Current
Clinical Medical Assistant
One Peak Medical
09.2022 - 11.2023
Certified Clinical Medical Assistant and Healthcare Administration
Orthopedic Ambulatory Surgery Suites at 110
08.2019 - 05.2022
Esthetician / Massage Therapist / Massage Corporate Trainer
Hand & Stone Massage and Facial Spa
01.2015 - 07.2022
Pharmacy Technician / Inventory Specialist
CVS/Pharmacy
05.2009 - 07.2014
Certified Clinical Medical Assistant, Healthcare Administrator, Medical Terminology - Medical Professional
Medical Academy
Certified/Licensed Pharmacy Technician - Pharmacology
Cal State East Bay
Certified Massage Therapist - Massage Therapy
McKinnon Massage Institute
Licensed Esthetician
Fremont Beauty College
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