Dynamic professional with a proven track record at Halcyon Mind+Body, excelling in customer relationship management and team leadership. Recognized for exceptional service, proficient in POS systems and Microsoft Office, fluent in Romanian, with strong communication skills to enhance client satisfaction. Highly interested in entering the cannabis industry and creating exciting, new ideas through marketing and product development.
Provide exceptional customer service in a health and wellness setting.
Manage appointment scheduling and conflict-free calendar coordination using POS software (Mangomint).
Assist in creating and posting 20+ monthly marketing pieces across Instagram and Facebook.
Support daily operations by supervising team performance and resolving scheduling issues.
Oversaw shift operations and mentored new employees to meet service standards.
Processed custom orders efficiently in a high-pressure, fast-paced environment.
Maintained closing procedures, including cash handling and daily reconciliation.
Personally earned over $1,800 in tips within the first two months of employment due to exceptional service.