Stacy Lovins
Kenosha,Wisconsin
Summary
Detail-oriented and dependable professional with a proven track record of effectively managing multiple priorities while maintaining a positive attitude. Strong willingness to embrace additional responsibilities contributes to team success and achieves organizational objectives. Known for fostering collaborative relationships and enhancing team dynamics through proactive communication and support. Committed to delivering high-quality results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Carmax
Kenosha, WI
08.2024 - 03.2026
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Contributed to team success by consistently surpassing individual sales targets and contributing towards overall dealership goals.
- Educated customers on warranty options, guiding them towards informed decisions that best suited their needs.
- Assisted customers in securing financing, streamlining the buying process remotely
Customer Service Representative
Quest Products Inc
Pleasant Prairie, Wisconsin
11.2014 - 05.2024
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
- Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
- Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Production Line Assembly Worker
Sturm Ruger & Co. Inc.
Prescott, AZ
06.2012 - 10.2014
- Facilitated smooth operations on production floor by keeping workspaces clean, organized, and free from clutter.
- Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
- Boxed, labeled, and transported items to support assembly operations.
- Demonstrated strong technical skills when operating machinery or using tools required for specific assembly tasks.
- Collaborated with team members to assemble products accurately, quickly, and safely within set deadlines.
Education
High School Diploma - General Studies
Chino Valley High School
Chino Valley, AZ05-2020
Skills
- Customer engagement
- Analytical problem-solving
- Attentive listening
- Problem-solving skills
- Detail-oriented data management
- Conflict resolution
- Technical software skills
- Effective telephone communication
- Excel proficiency
- Proficient in Microsoft Outlook
- Order fulfillment
- Establishing connections
Languages
Spanish
Native or Bilingual
Spanish
Full Professional
Timeline
Customer Service Representative
Carmax
08.2024 - 03.2026
Customer Service Representative
Quest Products Inc
11.2014 - 05.2024
Production Line Assembly Worker
Sturm Ruger & Co. Inc.
06.2012 - 10.2014
High School Diploma - General Studies
Chino Valley High School
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