Stacy Manzo
Linwood,NJ
Summary
Detail-oriented Mortgage Closing Manager with expertise in compliance verification, closing coordination, and team training. Proven ability to streamline processes and enhance team performance, ensuring timely and accurate transactions.
Overview
20
20
years of professional experience
Work History
Mortgage Closing Manager
MLB Residential Lending, LLC
Scotch Plains, New Jersey
02.2022 - Current
- Verified loan documents for accuracy and ensured compliance with regulations.
- Ensured adherence to all closing procedures and policies.
- Supported the mortgage closing process to help complete transactions on time.
- Resolved issues related to funding and disbursement of loan proceeds promptly.
- Coordinated schedules and logistics for closing appointments with stakeholders.
- Assisted clients in understanding closing requirements and collecting information.
- Collaborated with title companies to facilitate smooth transaction processes.
- Maintained comprehensive records of closed loans to support auditing and compliance requirements.
- Trained new team members on closing procedures and documentation standards.
- Addressed customer complaints promptly to enhance satisfaction. regarding closing process in a timely manner.
- Guided team to consistently achieve daily, weekly and monthly production goals.
- Maximized team morale and minimized turnover by recognizing performance and reinforcing positive choices.
- Maintained consistent daily operations by establishing procedures and monitoring team performance.
- Supervised daily operations by establishing procedures and monitoring team performance.
- Hired, trained and guided closers to improve productivity and sales.
- Provided leadership, insight and mentoring to newly hired employees , supplying knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
Mortgage Closer Team Lead
REMN Wholesale
Edison, NJ
04.2006 - 02.2022
- Ensured compliance of mortgage documents with company policies and regulations through detailed review.
- Prepared closing documents and collected all necessary signatures.
- Prepared closing statements and ensured accuracy of financial figures.
- Managed the disbursement of funds to relevant parties at closing.
- Coordinated with lenders, escrow agents, buyers, and sellers for a successful closing transaction.
- Explained closing procedures to clients and addressed inquiries to facilitate smooth transactions.
- Collaborated with title companies to ensure timely property transfers.
- Investigated title issues to secure clear title to the property, preventing potential closing delays.
- Updated loan tracking systems with real time data on each stage of the mortgage process.
Education
High School Diploma -
Mother Seton Regional High School
Clark06-1986
Skills
- Loan document review
- Compliance verification
- Loan closing
- Closing disclosures
- Closing coordination
- Fund disbursement management
- Client relationship management
- Staff training
- Attention to detail
- Effective communication
- Problem solving
- Conflict resolution
- Customer service orientation
Timeline
Mortgage Closing Manager
MLB Residential Lending, LLC
02.2022 - Current
Mortgage Closer Team Lead
REMN Wholesale
04.2006 - 02.2022
High School Diploma -
Mother Seton Regional High School