Stacy marchand

San Bernardino

Summary

Dynamic professional with a proven track record at Super Penny Mart as well as Dollar Tree Stores, excelling in customer service and inventory management. Recognized for enhancing sales through effective merchandising and fostering strong vendor relationships. Known for reliability and integrity, consistently delivering exceptional customer experiences while optimizing stock levels to reduce markdowns.

Overview

years of professional experience

Work History

CASHIER/Shelf Stocker

SUPER PENNY MART

10.2023 - 01.2025

Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Built relationships with customers to encourage repeat business.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.

MERCHANDISE MANAGER

Dollar Tree Stores

10.2018 - 10.2023

Boosted sales performance by effectively managing merchandise assortments and inventory levels.
Motivated and mentored merchandise team to achieve high performance and job satisfaction.
Enhanced visual presentation of products, driving customer engagement and boosting sales conversion rates.
Monitored inventory levels and made necessary adjustments to maximize sales and profits.
Completed efficient store resets to prepare store for special promotions and seasonal updates.
Launched seasonal merchandise assortments in alignment with key industry events ensuring timely availability of products.
Developed and maintained strong relationships with vendors to secure exclusive product offerings and favorable terms.
Reduced markdowns by optimizing inventory management processes and implementing demand forecasting techniques.
Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Ensured seamless integration of new products into existing assortments through thorough analysis of customer preferences and market trends.
Optimized stock levels by implementing an effective replenishment system, reducing stockouts and overstock situations.
Managed merchandise returns and exchanges, ensuring smooth process for customers and maintaining positive relationships.
Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.

Education

CERTIFICATE OF COMPLETION OF MEDICAL ASSISTANT - MEDICAL ASSITATING

UEI COLLEGE, San Bernardino, CA

09-2010

Skills

Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling

Cleaning and sanitizing
Time management skills
Customer service excellence
Money handling
Reliability and punctuality

4.0 GPA, Honor Roll, Perfect attendance

While in school I maintained a 4.0 GPA, Honor Roll and perfect attendance for every mod of the program. Also while employeed at Dollar Tree I worked there for 5 years and had only a total of 3 days that i was absent with approval of course, as well would cover any/ and all shifts if there was a call off.

Timeline

CASHIER/Shelf Stocker - SUPER PENNY MART

10.2023 - 01.2025

MERCHANDISE MANAGER - Dollar Tree Stores