Stacy Marino
Redlands,CA
Summary
Results-driven Leasing Consultant with over 25 years of experience in property management and tenant relations. Achieved high customer approval ratings by effectively managing prospective tenants and ensuring compliance with company policies. Focused on enhancing resident satisfaction, support, and retention to drive property leasing success.
Overview
28
28
years of professional experience
Work History
Leasing Consultant
Certe Management
Loma Linda, California
10.2025 - Current
- Scheduled and completed community tours to enhance leasing percentage.
- Maintained accurate records of prospective renters, applications and leases.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Detailed application requirements and answered questions from prospective tenants.
- Built relationships with current residents to create and ensure resident satisfaction resident retention.
- Facilitated lease renewals or current residents.
- Monitored renter's insurance compliance to meet company standards.
- Facilitated service requests and follow-up to ensure satisfaction.
- Achieved high customer approval rating through exceptional service and effective communication.
Leasing Consultant
Triumph Management
Chino, CA
02.2023 - 10.2025
- Addressed community concerns from prospective and current residents promptly to enhance satisfaction.
- Coordinated and followed up on maintenance requests for residents.
- Resolved tenant conflicts by leveraging persuasive communication and in-depth knowledge of leasing agreements.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Received rent payments and tracked transactions in accounting software.
- Checked rental eligibility by following the company's verification process.
- Used conflict resolution skills to quickly resolve issues among residents.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Achieved high customer approval rating through exceptional service and strong interpersonal communication.
Leasing Consultant/Assistant Property Manager
FDC Management
Redlands, California
08.2020 - 02.2023
- Top leaser in company of properties with 120 units or less.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Addressed and resolved complaints and concerns to deliver prompt service.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Maintained thorough, accurate and compliant records for internal and regulatory audits.
- Collected monthly assessments, rental fees, deposits and payments.
- Processed security deposit refunds efficiently to uphold tenant satisfaction and compliance.
- Coordinated general maintenance and repairs to keep facilities operational and attractive.
- Remained aware of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Oversaw daily operations, maintenance and administration of various properties.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
Restaurant Manager
Romano's Macaroni Grill
Aliso Viejo, CA
12.2011 - 11.2018
- Championed 100% guest satisfaction by providing excellent dining experience.
- Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Developed and implemented strategies to enhance team performance and streamline processes.
- Controlled food, beverage, and labor costs daily to maximize profits.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Resolved escalated customer complaints to ensure satisfaction and foster loyalty.
- Built revenue by delivering innovative catering services, leading region in catering sales.
- Prepared weekly payroll to keep up with projected weekly revenue.
- Developed and maintained exceptional customer service standards.
Server Manager
Alfredo's Pizza and Pasta
San Bernardino, CA
08.1998 - 12.2011
- Orchestrated a positive guest environment
- Connect with guests, learn their names and remember their special orders so that I could meet and exceed their needs with every visit.
- Achieved sales goals, contributing to restaurant revenue growth.
- Led shifts and trained new employees to enhance team effectiveness.
- Facilitated smooth restaurant operations by providing support in phone communications and handling financial transactions.
- Handled all financial transactions for the restaurant and all daily financial reconciliations.
- Correctly calculate inventory and order appropriate supplies.
- Coordinated special events including receptions, promotions, and corporate gatherings to boost customer engagement.
Education
High School Diploma -
Redlands Senior High School
Redlands, CASome College (No Degree) - General Education
Riverside Community College
Riverside, CASkills
- Knowledge of leasing
- Multi-family property management
- Knowledge of CRM, Yardi, One-Site and Knock software
- Fair housing regulations
- Resident assistance
- Professional customer service
- Time management
- Relationship building and rapport
- Business processes and procedures
Timeline
Leasing Consultant
Certe Management
10.2025 - Current
Leasing Consultant
Triumph Management
02.2023 - 10.2025
Leasing Consultant/Assistant Property Manager
FDC Management
08.2020 - 02.2023
Restaurant Manager
Romano's Macaroni Grill
12.2011 - 11.2018
Server Manager
Alfredo's Pizza and Pasta
08.1998 - 12.2011
High School Diploma -
Redlands Senior High School
Some College (No Degree) - General Education
Riverside Community College