Stacy McConnel
Gardiner,NY
Summary
Knowledgeable and dedicated professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
24
24
years of professional experience
Work History
Patient Care Specialist
Vassar Center For Speech And Rehablition
07.2022 - Current
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Processed payments and managed financial records to facilitate proper billing and tracking of payment history.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Performed various administrative tasks by filing, copying and faxing documents.
Yoga Supply Manager
Yoga Life Style
05.2013 - 07.2022
- Worked directly with customers to offer therapy assistance with vast yoga props for rehabilitation and flexibility improvement
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and maintained relationships with customers and suppliers through account development.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Managed accurate files and implemented new organizational systems to improve traceability.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Certified Residential Real Estate Appraiser
A&C Appraisal Company
01.2006 - 03.2014
- Gathered information on nearby properties to compare and help make value determinations on properties.
- Researched land, property and market values to complete estimations.
- Completed appraisals on pre-set number of properties to meet weekly production goals.
- Answered constant flow of customer calls with minimal wait times.
- Handled day-to-day customer contact via phones, faxes and emails.
Deli Owner/Manager
Sir Bagelot Deli Cafe
05.2000 - 10.2005
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Created and monitored promotional approaches to increase sales and profit levels.
- Reconciled daily sales, returns and financial reports in QuickBooks.
- Complied with Putnam County Heath Department maintaining industry standards including monthly inspection to insure public safety for all products. Including but not limited to consumer affairs, weights and measurements and all proper licensing.
Education
American History
Dutchess Community College
Poughkeepsie, NYHigh School Diploma -
Carmel High School
Carmel, NY06.1996
Skills
- Excellent Customer Skills
- Office Organization
- Customer Complaint Resolution
- Courteous with Strong Service Mindset
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Upbeat and Positive Personality
Timeline
Patient Care Specialist
Vassar Center For Speech And Rehablition
07.2022 - Current
Yoga Supply Manager
Yoga Life Style
05.2013 - 07.2022
Certified Residential Real Estate Appraiser
A&C Appraisal Company
01.2006 - 03.2014
Deli Owner/Manager
Sir Bagelot Deli Cafe
05.2000 - 10.2005
American History
Dutchess Community College
High School Diploma -
Carmel High School
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