Stacy McMinds
Foodlion Grocery Store
New Castle,DE
3
Certifications
4
years of professional experience
Manager with over 20 years of experience in customer service, food, and inventory management. Highly dependable and adaptable with a proven ability to lead and motivate staff and perform under pressure. Capable of working with a team or as an independent, and adept at managing budgets, communicating with stakeholders at all levels, and cultivating key customer relationships that lead to loyalty and client satisfaction. Seeking a position where these skills can be used to support an innovative team with a growth mindset.
Work History
Assistant Deli Manager
2 Years 7 Months- Monitor 100% of deli cases weekly to keep displays stocked, organized, and ready for customers.
- Track 10-20 deli orders daily to support timely preparation and smooth customer service.
- Review product levels regularly and restock items to keep the department prepared for traffic.
- Assist customers with product questions, special requests, and courteous service at the counter.
- Organize work areas to keep prep stations clean, efficient, and ready for the next shift.
- Update signage and product labels to improve clarity and support accurate customer selection.
- Handle cash reconciliation tasks according to store procedures and end-of-shift expectations.
- Follow established prep schedules to keep deli production moving throughout the day.
- Replenish high-demand items and rotate stock to reduce waste and maintain freshness.
- Check display cases throughout the shift to keep product presentation clean and appealing.
- Maintain accurate order entry records to support smooth communication between prep and service teams.
- Coordinate simple team assignments during busy periods to maintain coverage at the counter.
Brand Ambassador
1 Year 11 Months- Processed 105 customer orders daily while maintaining accurate entry and timely follow-up with store teams.
- Supported 100% of display setups per event by arranging signage, pricing, and product placement for promotions.
- Presented product information clearly to store staff and customers to support sales conversations.
- Maintained attractive in-store displays and corrected signage to match current promotions.
- Tracked inventory levels and alerted store contacts when product needed restocking.
- Handled customer questions professionally and provided product details to support buying decisions.
- Completed product stocking and shelf recovery to keep assigned areas organized throughout shifts.
- Recorded store feedback and shared observations with supervisors to improve execution of promotions.
- Coordinated with retail partners to confirm product placement and promotional readiness.
- Explained pricing, features, and promotional details in a clear, customer-friendly manner.
- Managed sample or promotional materials with careful attention to cleanliness and presentation.
- Set up promotional materials and maintained consistent brand presentation across assigned locations.
- Used Microsoft Office Suite to organize visit notes, contact lists, and weekly activity records.
- Reinforced product knowledge through regular review of promotions, pricing, and merchandising instructions.
- Supported account visits by preparing materials and coordinating with store personnel before scheduled promotions.
- Followed company guidelines for product handling, display setup, and customer interaction during events.
Customer Service/ Licensed Agent
- Support 20-30 business clients weekly by tailoring insurance conversations to their needs and policy goals.
- Manage 50% policy retention by recommending coverage options that fit existing and prospective clients.
- Visit business prospects at dealerships, construction sites, and real estate offices to build relationships and explain coverage benefits.
- Resolve client issues promptly while guiding them toward policies that better match their changing needs.
- Advise clients on home, auto, commercial, and life coverage across Delaware, Maryland, New Jersey, and Pennsylvania.
- Track insurance changes by state and carrier to stay compliant with Insurance Board requirements.
- Use Microsoft Office Suite for Business and Excel to manage client information and day-to-day service records.
Weekend merchandiser
- Supported 100% pricing accuracy on sampling setups by confirming shelf tags before each store visit.
- Drove 50-60 customer interactions per shift while handing out samples and answering product questions.
- Traveled to grocery stores each weekend to set up sampling and merchandising displays.
- Placed product signage and sampling tables to improve visibility in high-traffic aisles.
- Explained product placement and purchase value to shoppers while they browsed competing items.
Assistant Store Director
- Processed 15-25 product deliveries per week while checking accuracy and quality before stocking and display setup.
- Managed 60-80 customer interactions per shift while guiding buying decisions and upselling at the register.
- Trained and mentored new hires and cross-functional staff on customer service and sales techniques.
- Reviewed exception reports for price matching and corrected sale signs and coupons for accuracy.
- Conducted monthly inventory checks and placed restocking orders to align supply with seasonal demand.
- Set up merchandise displays and performed quality assurance checks on received products and floor presentation.
- Used Microsoft Office Suite for Business to review reports, track inventory activity, and support store operations.
Deli Manager
- Tracked $1200 in promotional sales to align displays and pricing with customer buying patterns.
- Reviewed 60-80 monthly order entries to support accurate deli purchasing and seasonal preparation.
- Analyzed monthly and annual buying trends to anticipate customer demand and plan inventory more effectively.
- Prepared promotions to meet sales quotas and support revenue growth through timely pricing and in-store presentation.
- Delivered customer service by guiding purchases, resolving questions, and upselling products when appropriate.
- Trained and mentored new hires and cross-functional staff on service standards and sales techniques.
- Checked merchandise deliveries, completed quality reviews, and maintained accurate sale signs and coupon displays using sign-making software.
Volunteer
- Prepared service materials and handouts for weekly worship gatherings and special church programs.
- Greeted members and visitors with a welcoming approach during services and community events.
- Supported event coordination by setting up rooms, arranging supplies, and resetting spaces after activities.
- Maintained attendance lists and contact details using Microsoft Office Suite for Business.
- Assisted with collecting offerings and organizing contribution records for church administration.
- Directed visitors to the correct service areas and answered basic questions about schedules and events.
- Helped coordinate volunteer assignments and communicated updates before church gatherings.
- Organized printed materials, sign-up sheets, and supplies for ministry activities and outreach efforts.
- Provided courteous support to congregation members during services, meetings, and special programs.
- Set up tables, seating, and presentation areas for meetings, meals, and fellowship events.
- Helped maintain orderly spaces by tidying common areas and returning items to storage after events.
- Supported church communications by passing along announcements and reminders to volunteers and attendees.
- Assisted with preparing refreshments and checking supplies for fellowship gatherings and seasonal events.
- Followed church procedures while supporting daily volunteer activities and community-focused programs.
Manager, Collectables Dept.
- Completed 50% of assigned setup tasks per event to keep worship areas and activity spaces ready on time.
- Maintained organized collectables shelves and updated product placement to improve customer browsing experience.
- Supported customers with product questions and guided purchases based on item condition and availability.
- Tracked stock levels and restocked collectables to keep high-demand items available for daily sales.
- Completed cash reconciliation at closing and balanced register totals against daily sales transactions.
- Coordinated merchandise presentation with seasonal promotions to keep the department visually appealing.
- Trained new staff on store procedures, customer service expectations, and department organization standards.
- Monitored collectables condition and removed damaged items from display to protect product quality.
- Entered special product requests and followed up on availability for customers and regular buyers.
- Reviewed merchandise placement and reset displays to match store layout and product flow.
- Handled customer concerns professionally and resolved issues before they affected the sales floor experience.
- Prepared product signage and updated shelf labels to reflect current department promotions.
- Assisted with merchandise counts and compared on-hand stock to expected inventory levels.
- Supported sales efforts by suggesting related collectables and promoting featured items at checkout.
- Recorded daily department activity and communicated supply needs to maintain smooth store operations.
Assistant Manager
- Adjusted 80% of product pricing tags monthly to keep collectables displays current and organized.
- Processed 40-50 customer orders weekly using order entry systems and maintained accurate sales records.
- Supported daily store operations by balancing customer service, stock organization, and front-end tasks.
- Assisted with opening and closing routines, including register checks, merchandising setup, and cleanup.
- Trained new associates on customer service standards, product knowledge, and basic store procedures.
- Monitored inventory levels and replenished displays to keep merchandise organized and available.
- Resolved customer questions and service concerns with a calm, professional approach.
- Maintained accurate pricing and signage to support clear product presentation and sales floor consistency.
- Coordinated shift coverage and daily task assignments to support smooth store operations.
- Reviewed sales trends and store reports to identify opportunities for improved product placement.
- Supported merchandising resets by arranging product displays and updating promotional materials.
- Documented daily operations and inventory activity using basic office systems.
- Prepared merchandise for the sales floor by labeling, stocking, and checking item presentation.
- Maintained a clean, organized workspace that supported safe and efficient customer service.
- Communicated store updates to team members and followed through on assigned priorities.
- Assisted with upselling and cross-selling by recommending products that matched customer needs.
Assistant Manager
- Handled $5000 in daily sales while supporting prompt payment processing and store closing procedures.
- Supervised daily store operations and supported coverage during busy shifts.
- Trained new team members on customer service standards, register procedures, and store opening routines.
- Maintained merchandise presentation and adjusted floor displays to support seasonal sales.
- Handled customer questions and resolved service issues with a calm, professional approach.
- Supported inventory control by receiving shipments, checking stock, and organizing backroom supplies.
- Entered orders and updated product information using standard office systems and store records.
- Monitored pricing accuracy and updated shelf labels to match current store promotions.
- Coordinated opening and closing tasks, including cleaning, restocking, and checkout readiness.
- Assisted with sales floor organization and product placement to improve customer browsing.
- Reviewed cash drawers and balanced receipts at the end of each shift.
- Provided product guidance to customers and suggested add-on items when appropriate.
- Tracked backroom inventory levels and flagged low-stock items for reorder.
- Used sign-making software to create clear in-store signs and promotional notices.
- Supported store compliance with safety and cleanliness routines during daily operations.
Customer Service Representative
- Greeted customers, answered product questions, and provided friendly service at the counter.
- Prepared items according to store procedures and maintained a clean, organized service area.
- Managed register transactions and balanced cash drawer records at the end of shifts.
- Supported promotional signage and updated pricing materials to keep product information current.
- Resolved customer concerns calmly and directed issues to the appropriate team member when needed.
- Restocked merchandise and monitored display areas to keep shelves organized and appealing.
- Followed food safety procedures during preparation, storage, and service to support sanitary operations.
- Entered orders accurately and verified details before sending items to the service line.
- Assisted with daily opening and closing tasks to keep operations running smoothly.
- Maintained clean counters, organized supplies, and reset service stations between rush periods.
- Answered phone inquiries and relayed order details to support timely customer pickup.
- Helped train new team members on counter procedures, customer greetings, and basic register tasks.
- Checked inventory levels and alerted supervisors when supplies needed replenishment.
- Promoted add-on menu items and supported upselling efforts during customer interactions.
Education
High School Diploma
Skills
Microsoft Office Suite for Business
Order entry
Pricing gun
Food safety
Sign-making software
Merchandising displays
Customer relationship management
Upselling
Inventory control
Staff training
Insurance quoting systems
Policy renewal retention
Lead follow-up
Cross-selling techniques
Commercial account prospecting
Visual merchandising
Planogram execution
Cash reconciliation
Shrink control
Sales forecasting
Policy underwriting guidelines
Territory management
Personal Information
Title: Customer Service Manager
Certification
Food Safety
Work Experience
01-2020
Certifications & Licenses
03-2025
Timeline
Assistant Deli Manager
Foodlion Grocery Store
03.2024 - CurrentRead More
Brand Ambassador
Omni Food Sales
04.2022 - 03.2024Read More
Brandywine High School
High School Diploma
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Customer Service Representative
EVERYTHING YOGURT
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Assistant Manager
CLAIRE’S
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Assistant Manager
PIERCING PAGODA
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Manager, Collectables Dept.
CARLTON CARDS
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Volunteer
FIRST BAPTIST CHURCH, NEWCASTLE
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Deli Manager
ACME MARKETS
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Assistant Store Director
Royal Farms
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Weekend merchandiser
Omni Foods
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Customer Service/ Licensed Agent
Wiswall Insurance Agency
02.2022Read More