Wandisha Ridgeway
Atlanta
Summary
A professional and goal oriented mother and wife in search of a career in customer service/ retail where I can implement my experience as A Skilled Deli Manager highly effective at training, team leadership and customer service. Enthusiastic about increasing business and maximizing customer satisfaction. Prepared for a new position with additional responsibility and the chance to grow as a retail professional.
Overview
12
12
years of professional experience
Work History
Assistant Deli Manager
Publix
Atlanta
05.2023 - 02.2025
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently.
- Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
- Distributed food to service staff for prompt delivery to customers.
- Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Trained new employees to perform duties.
- Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
- Ensured that all food items were properly labeled according to local health department regulations.
- Implemented promotional activities such as recipe cards or special offers in order to increase sales within the deli department.
- Prepared and led food service training programs to teach staff various tasks.
- Delegated work to staff, setting priorities and goals.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
Assistant Grocery Manager
Food Outlet
Newnan
07.2020 - 01.2023
- Drove consistent grocery sales with effective merchandising and promotions implementation.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
- Ensured compliance with all health and safety regulations.
- Directed daily operations of the store, including opening and closing duties.
- Conducted regular inventory audits to ensure accuracy of stock counts.
- Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
- Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
- Coordinated with other departments to ensure smooth workflow.
General Manager
Golden Care Professional Sitters
12.2018 - 03.2021
- Maintain small sitter service at its southern branch location in Mobile, Alabama
- Set up client interviews
- Work in the field and at client’s houses setting up employee’s profiles
- Distribution of payroll and hiring & dismissal of employees
- Communicate with patient families and assess client intakes
- Process client files & paperwork as well as all billing & collections
Sitter
Golden Care Professional Sitters
12.2012 - 12.2018
- Assist clients who are elderly or handicapped with either Dementia or Alzheimer’s diseases
- Help with daily living activities in their household or a facility
- Provide assistance with bathing, dressing, transportation to and from doctors’ visits
- Cook meals, administer medication, and perform light housekeeping
- Keep clients comfortable and as coherent as possible
Education
Certificate of Trade in Welding - Specialized Welding, Construction Welding
Ingram State Technical College
12.2017
High School Equivalency -
INGRAM STATE TECHNICAL COLLEGE
12.2012
Skills
- Great communication skills
- Proficient in all Microsoft programs
- Excellent problem-solving skills
- Superb interaction with customers on telephone or in-person
- Well-mannered
- Works well in stressful environments
- Versatile in customer relations management
- Inventory management
- Food safety
- Equipment maintenance
- Employee training
- Customer service
- Sales promotion
- Supply ordering
- Team collaboration
- Record keeping
- Quality assurance
- Problem solving
- Effective communication
- Leadership skills
- Sanitation practices
- ServeSafe manager
- Budget administration
- Health code compliance
- Recruitment and hiring
- Scheduling coordination
- Food plating and presentation
- Food safety oversight
- Quality control
- Kitchen equipment operation and maintenance
- Employee supervision
- Cook foods
- Active listening
- Business development
Hobbies and Interests
- Being a mom & A Wife
- Crafting
- Reading
- Helping Others
Profile
Eager and Goal oriented Mother & Wife in search of Work from home in the customer service field
Timeline
Assistant Deli Manager
Publix
05.2023 - 02.2025
Assistant Grocery Manager
Food Outlet
07.2020 - 01.2023
General Manager
Golden Care Professional Sitters
12.2018 - 03.2021
Sitter
Golden Care Professional Sitters
12.2012 - 12.2018
Certificate of Trade in Welding - Specialized Welding, Construction Welding
Ingram State Technical College
High School Equivalency -
INGRAM STATE TECHNICAL COLLEGE