Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Profile
Timeline
Generic
Wandisha Ridgeway

Wandisha Ridgeway

Atlanta

Summary

A professional and goal oriented mother and wife in search of a career in customer service/ retail where I can implement my experience as A Skilled Deli Manager highly effective at training, team leadership and customer service. Enthusiastic about increasing business and maximizing customer satisfaction. Prepared for a new position with additional responsibility and the chance to grow as a retail professional.

Overview

12
12
years of professional experience

Work History

Assistant Deli Manager

Publix
Atlanta
05.2023 - 02.2025
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Performed regular checks on equipment such as slicers, scales and ovens to ensure they were operating safely and efficiently.
  • Provided training for new deli team members on all aspects of the deli operation including product knowledge, customer service, equipment usage and sanitation standards.
  • Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
  • Distributed food to service staff for prompt delivery to customers.
  • Maintained a clean and organized work environment by adhering to established cleaning procedures and following safety guidelines when handling food products.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Trained new employees to perform duties.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers, and popularity of items.
  • Ensured that all food items were properly labeled according to local health department regulations.
  • Implemented promotional activities such as recipe cards or special offers in order to increase sales within the deli department.
  • Prepared and led food service training programs to teach staff various tasks.
  • Delegated work to staff, setting priorities and goals.
  • Supervised activities of dining room staff to maintain service levels and support guest needs.

Assistant Grocery Manager

Food Outlet
Newnan
07.2020 - 01.2023
  • Drove consistent grocery sales with effective merchandising and promotions implementation.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Assessed grocery store for cleanliness and checked proper stocking of shelves, refrigerated section and freezers.
  • Ensured compliance with all health and safety regulations.
  • Directed daily operations of the store, including opening and closing duties.
  • Conducted regular inventory audits to ensure accuracy of stock counts.
  • Facilitated effective communication between customers and associates to encourage positive, team-based atmosphere.
  • Coordinated efficient restocking of grocery merchandise to meet customer needs and promote consistent sales.
  • Coordinated with other departments to ensure smooth workflow.

General Manager

Golden Care Professional Sitters
12.2018 - 03.2021
  • Maintain small sitter service at its southern branch location in Mobile, Alabama
  • Set up client interviews
  • Work in the field and at client’s houses setting up employee’s profiles
  • Distribution of payroll and hiring & dismissal of employees
  • Communicate with patient families and assess client intakes
  • Process client files & paperwork as well as all billing & collections

Sitter

Golden Care Professional Sitters
12.2012 - 12.2018
  • Assist clients who are elderly or handicapped with either Dementia or Alzheimer’s diseases
  • Help with daily living activities in their household or a facility
  • Provide assistance with bathing, dressing, transportation to and from doctors’ visits
  • Cook meals, administer medication, and perform light housekeeping
  • Keep clients comfortable and as coherent as possible

Education

Certificate of Trade in Welding - Specialized Welding, Construction Welding

Ingram State Technical College
12.2017

High School Equivalency -

INGRAM STATE TECHNICAL COLLEGE
12.2012

Skills

  • Great communication skills
  • Proficient in all Microsoft programs
  • Excellent problem-solving skills
  • Superb interaction with customers on telephone or in-person
  • Well-mannered
  • Works well in stressful environments
  • Versatile in customer relations management
  • Inventory management
  • Food safety
  • Equipment maintenance
  • Employee training
  • Customer service
  • Sales promotion
  • Supply ordering
  • Team collaboration
  • Record keeping
  • Quality assurance
  • Problem solving
  • Effective communication
  • Leadership skills
  • Sanitation practices
  • ServeSafe manager
  • Budget administration
  • Health code compliance
  • Recruitment and hiring
  • Scheduling coordination
  • Food plating and presentation
  • Food safety oversight
  • Quality control
  • Kitchen equipment operation and maintenance
  • Employee supervision
  • Cook foods
  • Active listening
  • Business development

Hobbies and Interests

  • Being a mom & A Wife
  • Crafting
  • Reading
  • Helping Others

Profile

Eager and Goal oriented Mother & Wife in search of Work from home in the customer service field

Timeline

Assistant Deli Manager

Publix
05.2023 - 02.2025

Assistant Grocery Manager

Food Outlet
07.2020 - 01.2023

General Manager

Golden Care Professional Sitters
12.2018 - 03.2021

Sitter

Golden Care Professional Sitters
12.2012 - 12.2018

Certificate of Trade in Welding - Specialized Welding, Construction Welding

Ingram State Technical College

High School Equivalency -

INGRAM STATE TECHNICAL COLLEGE
Wandisha Ridgeway