Stacy L. Meyers
MAUMEE
Summary
Experienced Customer Service Manager offering 22 years of experience dedicated to boosting customer service excellence with detail-oriented approach and dedicated follow-through.
Customer service management professional experienced with inbound and outbound customer service and Accounts Receivable and Accounts Payable. Team player with exceptional listening and critical thinking skills.
Motivated professional well-versed in building productive relationships, resolving complex issues and winning customer loyalty. Brings many years of maintaining customer satisfaction and contributing to company success. Proficient in Luxor, Timberline, and Excel.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative Export
Fiske Brothers Refining DBA Lubriplate Lubricants
07.2022 - Current
- Coordinate shipments of product from country of origin to final destination by both air, sea and land transport
- Accurately input shipment details into company's system using Shipping Solutions
- Coordinate company product shipments and international transactions to eliminate freight delays
- Process bills of lading for shipments by collaborating with customs brokers and forwarders
- Investigate and resolve shipment issues
- Use best practices when preparing detailed custom documents
- Coordinate with international customers to accurately enter complex orders and invoice accordingly
Customer Service Manager
Cousino Restoration
09.2000 - 07.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Followed through with client requests to resolve problems.
- Developed documentation and logs of implemented solutions and generated and submitted reports.
- Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements.
- Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address payment issues.
- Spearheaded customer satisfaction survey and analyzed results to make action plans.
- Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
Education
High School Diploma -
Morrison R. Waite High School
Toledo, OHLegal Secretary Degree - Legal Secretary
Davis College
Toledo, OHSkills
- Extensive Customer Service
- New Hire Training
- Collection Calls
- Workflow Management
- Scheduling and Coordinating
- Interacting with insurance adjusters daily and coordinating payments
- Interacting with mortgage companies and coordinating inspections and payments
- Billing
- Accounts Receivable
- Accounts Payable
- Building relationships with adjusters and customers
Certification
Management Development Program through Violand Management Associates
IMDG Certification
IATA Certification
DOT Certification
Timeline
Administrative Export
Fiske Brothers Refining DBA Lubriplate Lubricants
07.2022 - Current
Customer Service Manager
Cousino Restoration
09.2000 - 07.2022
High School Diploma -
Morrison R. Waite High School
Legal Secretary Degree - Legal Secretary
Davis College
Management Development Program through Violand Management Associates
IMDG Certification
IATA Certification
DOT Certification
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