Highly motivated employee with a strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Owner/Operator
A Few Good Cleaners
Boise, Idaho
04.2024 - Current
Established pricing models that balanced competitiveness with profitability goals.
Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
Built relationships using interpersonal skills.
Claims Examiner II
Blue Cross of Idaho
Meridian, Idaho
03.2001 - 09.2003
Reviewed medical records and documents to determine coverage eligibility of claims for insurance benefits.
Investigated discrepancies in claims and resolved issues with customers via telephone or written correspondence.
Developed a detailed understanding of the company's policies and procedures related to claim processing and payment determination.
Collaborated with internal departments such as Underwriting, Provider Relations, Medical Management, Quality Assurance., as needed.
Initiated contact with providers to obtain additional information needed for accurate adjudication of claims.
Managed workloads efficiently by prioritizing tasks based on urgency or importance.
Handled and processed variety of claims.
Double-checked and reviewed documentation for denied and accepted insurance claims.
Researched and followed up on denied insurance claims.
Processed claims payments and denials in accordance with company procedures.
Education
High School Diploma -
El Sereno High School
Sacramento, CA
06-1989
Some College (No Degree) - Health Information Technology