Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Stacy Mitchell

Tulsa,OK

Summary

Technical Writer with four years of experience.

Expert in distilling complex technical language into digestible plain language for technical and non-technical audiences.

Adept with the organizational skills required to create information architectures that reduce user stress and increase information learning.

Driven by a strong work ethic and a passion for producing clear, consistent, and useful deliverables.

Overview

18
18
years of professional experience

Work History

Technical Writer

GlobalTranz
08.2019 - Current
  • Wrote and published more than 200 task-based Help topics for a top-ten 3PL product system.
  • Wrote and published weekly reference-based software release notes for internal users.
  • Overhauled three online Help document libraries to replace outdated topics.
  • Designed clean, easy-to-navigate front matter (homepage, glossary, contents menus) and back matter (index) for three online Help document libraries.
  • Created content strategies with fluid user journeys where main ideas, supporting details, and related concepts synthesize into a larger information landscape.
  • Applied Microsoft Style Guide standards to user documents to write consistent content.
  • Implemented cornerstones of grammar, punctuation, and syntax in user documents to write clear content.
  • Implemented rhetorical devices in user documents to increase readability and enhance findability.
  • Designed technical images to support instructional steps, breakdown concepts, and navigate interface.
  • Planned and completed an online glossary project to establish a controlled vocabulary.
  • Produced deliverables for internal customer admin users and external customer shipper users on time.
  • Conducted SME interviews, attended daily stand ups, and reviewed existing documentation to gather product development using a journalistic approach.
  • Organized research using a variety of methods such as card sorting.
  • Coordinated a workflow in tandem with the technology team in an iterative Agile environment.
  • Prepared presentations for colleagues on how to overcome technical language barriers with simplicity.
  • Proofread copy written by colleagues to edit spelling, punctuation, grammar, and syntax.
  • Practiced good stewardship and documented technical writer workflow processes in an internal wiki for future employees.
  • Demonstrated kindness by helping where needed from planning events to testing during high-priority incidents.


Communications Manager

Forward Fitness
06.2015 - 08.2019
  • Produced marcom—technical communications leveraged as a marketing asset—deliverables to drive customer sales.
  • Created instructional materials such as a user guide and training manual.
  • Built a template library for software automation.
  • Interviewed and trained employees.
  • Presented fitness education at expos and colleges.

English Teacher

Broken Arrow Public Schools
08.2004 - 05.2015
  • Created language arts content aligned with state and Advanced Placed College Board standards.
  • Built positive relationships with students, parents, and community.
  • Served in multiple administrative roles—English department head, new teacher mentor, college prep instructor, culture committee member, and district assessment writer.

Education

Master of Arts - English

Northeastern State University
Tahlequah, OK
07.2014

Bachelor of Science - English, Secondary Educ

Missouri Southern State University
Joplin, MO
05.2002

Skills

document library development

task-based instruction writing

reference-based resource writing

documentation quality checklists

style guide implementation

audience analysis

Help topics

release notes

glossaries

cross-team collaboration

project planning

user document production

technical diagrams

template design

technical research

MS Office suite

Adobe RoboHelp

GitKraken

SnagIt

Jira

Kanban

Confluence

Constant Contact

Amazon WorkSpaces

Additional Information

www.linkedin.com/in/stacy-mitchell

Timeline

Technical Writer

GlobalTranz
08.2019 - Current

Communications Manager

Forward Fitness
06.2015 - 08.2019

English Teacher

Broken Arrow Public Schools
08.2004 - 05.2015

Master of Arts - English

Northeastern State University

Bachelor of Science - English, Secondary Educ

Missouri Southern State University

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Stacy Mitchell