Stacy Mock
Sheridan,WY
Summary
Dynamic Member Services Director at YMCA of Sheridan County with a proven track record in customer relations and account management. Skilled in conflict mediation and leadership support, I enhanced community engagement and optimized operations, ensuring high service standards while effectively managing staff and generating insightful reports.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Member Services Director
YMCA of Sheridan County
Sheridan, WY
09.2023 - Current
- Greeted patrons and facilitated check-in process through engaging conversations.
- Fostered relationships with children, families, and team members to enhance community engagement.
- Encouraged participant involvement in various recreational activities to promote enjoyment.
- Maintained accurate bookkeeping of essential files and generated reports on revenue for supervisor.
- Assisted in managing 12 part-time staff to ensure effective operations.
- Created optimized employee schedules to guarantee adequate shift coverage.
- Coordinated with facilities staff to address incoming calls and resolve issues efficiently.
- Responded promptly to membership inquiries and facility requests via online, phone, or email.
- Maintained records of payroll and attendance.
Guest Service Manager
Williston Parks & Recreation
Williston, ND
05.2011 - 07.2023
- Managed customer service operations across entire district, ensuring high service standards.
- Mentored new employees on best practices for client and guest interactions.
- Welcomed patrons during check-in, fostering positive relationships through engaging conversations.
- Prepared daily shift close reports and balanced cash register for accurate transaction tracking.
- Balanced petty cash and startup bags to maintain financial accuracy daily.
- Resolved guest complaints effectively and provided complimentary services in hardship cases.
- Explained property amenities, including childcare, aquatics, meeting rooms, and fitness center to guests.
- Created and optimized employee schedules for efficient shift coverage.
Club House Assistant
Williston Parks and Recreation "municipal golf"
Williston, ND
04.2011 - 07.2023
- Utilized Rec Trac register system to process customer transactions and issue receipts.
- Educated customers on product offerings and services to enhance purchasing decisions.
- Recommended merchandise tailored to customer preferences and requirements.
- Executed floor moves, merchandising, and display maintenance to optimize sales areas.
- Unboxed new products and organized shelves to attractively present merchandise.
- Managed reservation system efficiently to ensure client satisfaction.
- Maintained up-to-date knowledge of promotions, payment policies, and security practices.
- Built rapport with customers through personalized interactions.
Education
High School Diploma -
Brookings-Harbor High School
Brookings, OR06.1990
Some College (No Degree) - Medical Coding/Terminology
South Western Oregon Community College
Gold Beach, ORSkills
- Customer relations and account management
- High-energy attitude
- Membership renewals and promotional support
- Customer support and conflict mediation
- Sales strategy and direct sales
- Leadership support and employee coaching
- Report generation and payment processing
Accomplishments
- Two time Gold Medal Finalist is Parks and Recreation.
- Part of opening the largest Park District owned facility in the United States.
- Was apart of numerous sales at the Babe Ruth World Series tournament.
Education and Training
other,other
Certification
CPR/AED Certified
Certification number: 00H006B
Expiration date: 1/27/23
Refrences
Sandy Sare "Membership Senior Director" YMCA Sheridan
- 307-751-5805
Jess Lynner "Finance Director" Williston Parks and Recreation District
- 701-770-5207
Diane Krolikowski "Membership Services"
- 307-752-5927
Timeline
Member Services Director
YMCA of Sheridan County
09.2023 - Current
Guest Service Manager
Williston Parks & Recreation
05.2011 - 07.2023
Club House Assistant
Williston Parks and Recreation "municipal golf"
04.2011 - 07.2023
High School Diploma -
Brookings-Harbor High School
Some College (No Degree) - Medical Coding/Terminology
South Western Oregon Community College
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