Nicki Reynolds
Summary
Attentive Family Advocate with determination to assist families requiring support and community resources. Empathetic professional with more than 20 years of advocating for people by scheduling appointments, Providing tours, promoting activities that build self-reliance and setting attainable goals.
Overview
21
21
years of professional experience
Work History
Member Services Director
Marshalltown YMCA-YWCA
2006.03 - Current
- Enhance communication among team members, which result in increased efficiency and productivity.
- Streamlined processes for membership registration, leading to reduced wait times and improved customer experience.
- Build strong relationships with local businesses to create exclusive offers for our members, increasing perceived value as well as enhancing community partnerships.
- Interact well with customers to build connections and nurture relationships.
- Negotiate price and service with customers and vendors to decrease expenses and increase profit.
- Manage a team of staff members, providing coaching and professional development opportunities, resulting in overall improvement in performance metrics.
- Organize special events for members, fostering a sense of community and promoting loyalty within the organization.
- Conduct regular analysis of membership data to identify trends and areas for improvement, leading to informed decision-making on program offerings.
Office Manager
Marshalltown YMCA-YWCA
2005.01 - 2006.03
- Managed the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Provided proper training for front line staff on personalized tours, phone etiquette and member engagement.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed target marketing campaigns that drove membership growth and retention.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Outreach Youth Director
Marshalltown YMCA-YWCA
2003.01 - 2005.01
- Increased youth engagement by developing and implementing innovative programs tailored to their interests.
- Strengthened community ties through the organization of outreach events and collaborative projects with local organizations.
- Enhanced communication among team members, parents, and students by implementing a centralized information platform.
- Established partnerships with local schools, non-profit organizations, and businesses to expand the reach of our programs within the community.
Education
Bachelor of Science - Family Resource Management
Iowa State University
Ames, IA12.1999
Associate of Arts - Family Resource Management Studies
Iowa Valley Community College - Marshalltown Community College
Marshalltown, IA08.1996
Skills
- Excellent communication
- Marketing knowledge
- Revenue Growth
- Sales strategy development
- Financial Management
- Member retention strategies
- Empathy and understanding
- Relationship building
Timeline
Member Services Director
Marshalltown YMCA-YWCA
2006.03 - Current
Office Manager
Marshalltown YMCA-YWCA
2005.01 - 2006.03
Outreach Youth Director
Marshalltown YMCA-YWCA
2003.01 - 2005.01
Bachelor of Science - Family Resource Management
Iowa State University
Associate of Arts - Family Resource Management Studies
Iowa Valley Community College - Marshalltown Community College
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