Stacy Napolitano
Customer Service
Vail,AZ
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
20
20
Customer Service
Work History
Front Desk Clerk, Housekeeper, Maintenance
Vintage Lakeside Inn
03.2019 - 03.2023
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Used internal software to process reservations, check-ins and check-outs.
- Entered and updated sensitive customer information during check-ins and room changes.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Education
GED -
San Dugeito
Encinitas, CA08.1988
Skills
- Personable Demeanor
- Office Supplies and Inventory
- Customer Feedback
- Problem-Solving Skills
- Word Processing
- Check in and Checkout Procedures
- Room Assignments
- ASI Front Desk
- Guest Reception
- Customer Engagement
Timeline
Front Desk Clerk, Housekeeper, Maintenance
Vintage Lakeside Inn
03.2019 - 03.2023
GED -
San Dugeito
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