Stacy O'Nell

• Resolved conflicts among customers and staff members with professionalism.
• Monitored front desk operations to identify improvement areas and initiate corrective actions.
• Coordinated with departments to ensure seamless hotel operations.
• Addressed customer complaints promptly while maintaining a professional demeanor.
• Provided leadership to Front Office team, promoting excellent customer service standards.
• Oversaw VIP guest arrivals, ensuring personalized service and attention to detail.
• Managed room assignments based on guest preferences and special requests.
• Collaborated with housekeeping and maintenance to guarantee readiness of rooms for guests.

• Executed diverse photography projects, including underwater, portraiture, travel, commercial, and wildlife genres.
• Coordinated logistics with hair and makeup professionals during shoots across multiple locations.
• Recruited and assigned models and assistants to optimize project outcomes.
• Engaged with clients to define photography requirements and develop tailored solutions.

• Proactively identified potential customer complaints, addressing concerns before escalation.
• Delivered exceptional customer service to enhance guest satisfaction.
• Reviewed daily arrivals to manage room blocks for multi-night stays and rectify overbookings.
• Trained new hires on hotel systems and protocols, ensuring compliance and efficiency.
• Organized daily room assignments and ensured accuracy in all paperwork completion.
• Assisted guests with check-in and check-out procedures, providing information on amenities and services.
• Maintained inventory of front desk supplies, including key cards and stationary items.
• Evaluated employee performance through regular feedback sessions and processed administrative documents.

• Managed all aspects of hotel operations, including guest services, housekeeping and maintenance staff.
• Assisted in resolving guest inquiries, complaints, and requests in a timely manner.
• Provided concierge services to guests including restaurant reservations, transportation arrangements, and tourist activities.

• Promoted to Senior GSA and Tours while in training.
• Facilitated successful front desk operations for high-volume historic hotel.
• Supervised daily operations of hotel front desk in the absence of a manager.
• Act as a liaison to all tour guides, making sure rooms are blocked, keys ready, and contracts signed, etc.

• Criminal trial clerk. Jury selection, admitting evidence, working with judge, lawyers, and defendants to make court proceedings run smoothly.
• Liaised with general public to process document requests and provide customer service by phone or email and in person, keeping records of payments and documents provided.
• Prepared orders, judgments, and sentencing documentation.

*Signed new business with local independent car dealers. Responsible for maintaining accounts.

• Followed up with customer to identify and resolve service, account or technical issues and maintain satisfaction.
• Organized sale calls with customers and vendors.

• Worked with customers and sales management to reach price agreements and explain warranty, sales and option package procedures.
• Maximized customer satisfaction by resolving concerns with fast and knowledgeable service.
• Brought in above-average sales revenue each month.

• Assisted in troop support activities focusing on base Morale, Welfare, and Recreation.