Stacy Parker
Phoenix,AZ
Summary
Dynamic and results-oriented professional with extensive experience in customer service and POS system operations. Excelled in team collaboration and problem resolution, enhancing customer satisfaction and operational efficiency. Demonstrated a strong work ethic and positive attitude, contributing to significant improvements in service delivery and workplace morale.
Overview
7
7
years of professional experience
Work History
Consessionist
Roadhouse Cinemas
01.2024 - 03.2024
- Monitored inventory and notified management of deficiencies or shortages.
- Maintained cleanliness of concession area, box office, lobbies, auditoriums, and restrooms.
- Maintained quality safe handling procedures for concessions purchased.
- Mentored new employees to provide training on proper execution of job responsibilities.
- Worked efficiently under pressure, consistently meeting the needs of customers during peak times and special events.
- Handled cash transactions accurately, balancing cash drawers at the end of each shift without discrepancies.
- Delivered outstanding customer service by promptly addressing questions or concerns regarding menu items, prices, or ingredients.
- Maintained proper food handling procedures for health and safety compliance, resulting in zero violations during inspections.
- Performed routine maintenance tasks on equipment such as cleaning popcorn machines or soda fountains, ensuring optimal performance during operation hours.
Courtesy Clerk
Safeway
12.2016 - 12.2018
- Addressed customer needs for merchandise retrieval from upper shelves or stockroom.
- Acted as an ambassador for the store''s brand by consistently providing friendly, knowledgeable, and efficient service to all customers.
- Supported cashier operations by efficiently retrieving shopping carts and baskets for customer use.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Team Member
Culvers
09.2021 - 04.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Addressed and resolved customer complaints in polite and professional manner.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Assisted with inventory counts and stocking of merchandise.
Sales Associate
Biglots
11.2019 - 12.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
Canyon Del Oro High School
Oro Valley AZ 05.2011
Skills
- Positive Attitude
- Strong Work Ethic
- Customer Service
- Outgoing and Friendly
- Teamwork and Collaboration
- Bagging techniques
- Cart returns
- Effective Communication
- Floor cleaning
- Cleaning procedures
- Guest Greeting
- Efficient and Courtesy
- Professional Appearance
- Stocking shelves
- Money Handling
- Problem Resolution
- POS system operations
Timeline
Consessionist
Roadhouse Cinemas
01.2024 - 03.2024
Team Member
Culvers
09.2021 - 04.2022
Sales Associate
Biglots
11.2019 - 12.2019
Courtesy Clerk
Safeway
12.2016 - 12.2018
Canyon Del Oro High School
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