Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Jania Johnson

Las Vegas,NV

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Consessionist

Regal Cinemas
07.2023 - Current
  • Maintained cleanliness of concession area, box office, lobbies, auditoriums and restrooms.
  • Initiated WECARD guidelines for standard operation of serving alcoholic beverages.
  • Provided engaging, hospitable service to guests in theater.

Sales Associate

CVS Pharmacy
11.2022 - 04.2023
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Listened to customer needs and desires to identify and recommend optimal products.

Cashier

Terrible Herbst Convenience Store
08.2022 - 10.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Worked flexible schedule and extra shifts to meet business needs.

Sales Associate

Ross Dress For Less
07.2021 - 01.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Front Desk Receptionist

Clark County Law Foundation
06.2018 - 08.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.

Education

No Degree - Bachelor's of Science in Nursing

College of Southern Nevada
Las Vegas, NV
08.2026

High School Diploma -

Desert Pines High School
Las Vegas, NV
08.2019

Skills

  • Exceptional Customer Service
  • Cleaning Techniques
  • Professional Demeanor
  • Teamwork and Collaboration
  • Problem-Solving
  • Active listening
  • Organizational Skills
  • Time Management
  • Effective Communication

Certification

  • Certificate of Merit, Goodwill - November 29, 2023

  • The National Society of High School Scholars, - 2017

Additional Information

Particapted in the Just One Project

Timeline

Consessionist

Regal Cinemas
07.2023 - Current

Sales Associate

CVS Pharmacy
11.2022 - 04.2023

Cashier

Terrible Herbst Convenience Store
08.2022 - 10.2022

Sales Associate

Ross Dress For Less
07.2021 - 01.2022

Front Desk Receptionist

Clark County Law Foundation
06.2018 - 08.2018

No Degree - Bachelor's of Science in Nursing

College of Southern Nevada

High School Diploma -

Desert Pines High School

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Jania Johnson