Stacy Pentecost
Odenville,AL
Summary
Billing professional with proven track record in financial management and billing accuracy. Known for improving billing procedures and resolving discrepancies efficiently. Reliable team collaborator focused on achieving results and adapting to changing needs, with keen eye for detail and problem-solving skills.
Overview
34
34
years of professional experience
Work History
Billing/Medical Receptionist
OB/Gyn Associates of Alabama
800 St. Vincent's Dr Birmingham, AL 35205
02.2006 - Current
- Coordinated patient scheduling, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Increased patient satisfaction by answering inquiries with empathy and professionalism.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Assisted with medical coding and billing tasks.
Patient Account Representative
Baptist Medical Centers Patient Financial Services
01.2000 - Current
- Claims processing, Work delinquent accounts, Process refunds, Responsible for month end reports and logs, Knowledge of Medicare, Blue Cross, Medicaid, Work Comp, Private Pay, and 3rd Party Insurance policies and procedures, Familiarity with billing for multi-doctor, rural health facility, Entering monies collected from patients, insurance companies, and 3rd party payers
Insurance Specialist
Brookwood Medical Centers Practice Management
01.1997 - 12.1999
- Worked delinquent accounts, Claims processing, Processed and corrected correspondence, Responsible for month end reports, Knowledge of insurance policies and procedures, Familiarity with Internal Medicine, Family Practice, Pediatrics, Ob/Gyn, and Oncology groups
Front Office Receptionist
American Family Care Medical Centers
06.1995 - 12.1996
- Answered multi-line phones, Scheduled follow-up appointments, Verified insurance eligibility, Prepared medical records, Made and maintained charts
Clerk
Bruno's Inc.
06.1990 - 06.1995
- Coordinated referrals, Keyed charges, payments, and patient demographics, Balanced daily logs, Assisted medical staff in daily activities in order to ensure efficient patient care, Cash management, Organized work areas, Assisted customers, Assisted managers with daily responsibilities
Education
Radiological Technology -
Jefferson State Community College
02.1993
General Academic Diploma -
Hewitt Trussville High School
05.1990
Skills
- ICD-10 and CPT Coding
- Understanding of medical terminology
- HIPAA Compliance
- Microsoft Word
- Greenway Health systems
- Customer service background
- Patient Scheduling
- Data Entry
- Insurance Verification
- Appointment Scheduling
- Insurance billing procedures
Phone
(205) 833-4905, 680-6786, (205) 715-5049
Timeline
Billing/Medical Receptionist
OB/Gyn Associates of Alabama
02.2006 - Current
Patient Account Representative
Baptist Medical Centers Patient Financial Services
01.2000 - Current
Insurance Specialist
Brookwood Medical Centers Practice Management
01.1997 - 12.1999
Front Office Receptionist
American Family Care Medical Centers
06.1995 - 12.1996
Clerk
Bruno's Inc.
06.1990 - 06.1995
General Academic Diploma -
Hewitt Trussville High School
Radiological Technology -
Jefferson State Community College