Stacy Rios
Victoria,TX
Summary
Experienced with maintaining accurate records and handling various office tasks efficiently. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
12
12
years of professional experience
Work History
LPAC Clerk
Victoria Independent Schl District
Victoria, TX
07.2023 - 04.2025
- Processed and organized paperwork for efficient record-keeping
- Assisted in data entry and maintained accurate databases
- Coordinated schedules and appointments for office functions
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Collaborated with colleagues on cross-functional projects that required bilingual skills for successful completion.
Paraprofessional, SPED Department
Victoria Independent Schl District
Victoria, TX
08.2022 - 05.2023
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Instructed small groups of students in basic concepts such as alphabet, shapes and color recognition.
- Reported on student progress, behavior and social skills to parents.
- Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency.
- Prepared instruction materials, constructed bulletin boards and set up work areas.
- Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
Sales Associate
Lack's Valley Furniture
Victoria, TX/ Pharr, TX
02.2021 - 08.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
Customer Service Representative
T-Mobile
Mission, TX
01.2020 - 02.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Investigated and resolved accounting, service and delivery concerns.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Floor Associate
Victoria Secret
McAllen, TX
10.2018 - 05.2019
- Greeted customers, helped locate merchandise and suggested suitable options.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Customer Service Representative
Loanstar Title Loans
Victoria, TX
08.2013 - 05.2014
- Completed loan contracts by explaining provisions to applicant, obtaining signatures and notarizations and collecting fees.
- Interviewed prospective loan applicants to determine up front eligibility and screen for approval.
- Reviewed loan applications and documents for accuracy and completeness.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
High School Diploma -
Victoria West High School
Victoria, TX06.2012
Skills
- Multitasking Abilities
- Task prioritization
- Fluent bilingualism
- Telephone etiquette
- Time management
- Professional and mature
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
LPAC Clerk
Victoria Independent Schl District
07.2023 - 04.2025
Paraprofessional, SPED Department
Victoria Independent Schl District
08.2022 - 05.2023
Sales Associate
Lack's Valley Furniture
02.2021 - 08.2022
Customer Service Representative
T-Mobile
01.2020 - 02.2021
Sales Floor Associate
Victoria Secret
10.2018 - 05.2019
Customer Service Representative
Loanstar Title Loans
08.2013 - 05.2014
High School Diploma -
Victoria West High School