Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stacy Rivera

Stone Mountain,GA

Summary

Strong administrative and interpersonal skills Ability to multi-task effectively Excellent communication and organizational skills Excellent customer service Ability to coordinate projects and work independently Proficient in Microsoft Office Suites

Overview

11
11
years of professional experience

Work History

Dispatcher

Ericsson
Marietta, Georgia
12.2017 - 05.2021
  • Dispatch for Ericsson paying close attention to details, prioritize and multi-tasking
  • Displaying great organizational and customer service skills
  • Ability work in a fast pace always changing environment
  • Assigned service/work schedules for workers as per their area of work
  • Ensures that all processes and procedures are completed, and technician’s sites are updated
  • Prioritizing technician’s jobs and entering jobs data into company specific database.

Customer Service Representive

Convergys
Cincinnati, Ohio
05.2013 - 12.2017
  • Responding to calls from my home inquiring about new order and complaints
  • Troubleshooting when needed for the customer
  • Resolves customer complaints/concerns by active listening, empathy, and professionalism
  • Identifying reasons for request to disconnect and overcoming concerns from a customer
  • Analyze what customer says they want and need
  • Going over new product, feature benefits, pricing, and taking payments.

Customer Care Assistant

Xerox
Roswell, Georgia
09.2010 - 03.2013
  • Responded to calls from my home inquiries and complaints using procedures
  • Consult with customer about their service needs or wants
  • Analyze what customer says they want and need
  • Communicates appropriate options for resolution in a timely manner
  • Investigate what services the customer will need even if they may not know what they need
  • Prepare standard reports to track workload, response time and quality of input.

Education

Bachelors in Social Work -

Mercy College
01.2010

Skills

  • Strong administrative and interpersonal skills
  • Ability to multi-task effectively
  • Excellent communication and organizational skills
  • Excellent customer service
  • Ability to coordinate projects and work independently
  • Proficient in Microsoft Office Suites

Timeline

Dispatcher

Ericsson
12.2017 - 05.2021

Customer Service Representive

Convergys
05.2013 - 12.2017

Customer Care Assistant

Xerox
09.2010 - 03.2013

Bachelors in Social Work -

Mercy College

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Stacy Rivera