Stacy Rivera

Saugus,MA

Summary

Dedicated and detail-oriented healthcare professional with experience in medical assisting and administrative support. Committed to protecting patient privacy and consistently following HIPAA regulations and healthcare protocols. Strong communication, organization, and multitasking skills with a patient-focused approach. Seeking a Medical Assistant or Administrative Assistant position where I can contribute to efficient clinical operations and high-quality patient care.

Overview

Languages

Certification

years of professional experience

Work History

Medical Assistant/Receptionist

Boston Medical Center

05.2026 - Current

Managed patient records using electronic health record (EHR) systems, ensuring accuracy and confidentiality.
Managed 20-50 patient check-ins/check-outs daily and scheduling appointments in person or via phone call.
Coordinated patient referrals, ensuring timely processing and accurate encounter documentation.
Assisted in patient intake/rooming and medical history documentation to ensure accurate records for clinical operations.
Sanitized, restocked, and organized exam rooms and medical equipment for patient consultations and procedures.
Assisted physicians with various ENT in-office procedures.

Barista

CRACK'D Kitchen & Coffee

07.2024 - 07.2025

Maintained cleanliness and organization of work area to ensure efficient service.
Assisted in training new team members on beverage preparation and service standards.
Monitored inventory levels, ensuring timely restocking of supplies and ingredients.
Prepared high-quality espresso drinks and specialty coffees with precision.

Shift Manager

Starbucks

08.2022 - 04.2024

Supervised daily operations with a team of 3-10 to ensure smooth workflow and exceptional customer service
Trained and mentored new team members.
Implemented inventory management practices to optimize stock levels and reduce waste
Coordinated staff schedules to maintain optimal coverage.
Handled escalated customer issues effectively.

Skills

Clinical: Patient Intake, Vital Signs, Medication Reconciliation, Patient Rooming, Clinical Documentation, Patient Education, Room Sanitization

Administrative: Scheduling, Insurance Verification, Referral Coordination, Patient Registration, EHR/EMR, HIPAA Compliance