Stacy Rogers
America First Federal Credit Union
West Haven,UT
18
years of professional experience
Dedicated leader with 32 years of credit union experience, including 18 years in leadership roles. Proven expertise in building strong working relationships, fostering collaboration, and creating positive team environments. Skilled in recognizing and rewarding achievements, navigating challenging situations, and maintaining high standards of performance and service. Committed to strengthening team engagement, upholding core values, and delivering exceptional member service. Adaptable and sales-focused, with a passion for developing employees, driving results, and contributing to organizational success.
Work History
Assistant Manager
9 Years- Assisted in developing and implementing strategic initiatives to support departmental and divisional goals.
- Trained, coached, and mentored leaders to enhance performance, leadership effectiveness, and employee engagement.
- Worked with leaders to address and resolve performance, attendance, policy, and behavioral issues.
- Utilized Tableau reporting tools to analyze performance metrics, monitor trends, and phone manipulation concerns.
- Review NPS, OSAT, and member survey feedback to identify opportunities for improvement and enhance the member experience. Provide department and agent recognition.
- OKR initiatives team member.
- Created and implemented contests, games, and incentive programs designed to increase employee engagement and sales performance.
- Developed and maintained strong working relationships with leaders and staff to promote collaboration and teamwork.
- Employee engagement activities.
- Assisted members with concerns, service recovery efforts, and calls to ensure satisfactory resolution and strengthen member relationships.
- Promoted a culture of accountability, service excellence, and continuous improvement while supporting organizational core values.
Team Leader
8 Years 6 Months- Enhanced agents skills for improved performance
- Onboarded new hires
- Conducted one on ones
- Created games and incentives
- Call coaching
- Corrective actions
Education
High School Diploma
No Degree - General Studies
Skills
Service orientated
Leadership training and development
Strategic planning
Decision-making
Performance management
Problem-solving
Time management
Leadership coaching
Sales focus
Accomplishments
3 Service Stars
Presidents Award of Excellence 2023
SAR recognition
Timeline
Assistant Manager
America First Federal Credit Union
08.2017 - CurrentRead More
Team Leader
AFCU
11.2008 - 05.2017Read More
Roy High
High School Diploma
Read More
Weber State University
No Degree from General Studies
Read More