Stacy Santiago
New York,New York
Summary
Experienced professional with a strong background in executive and administrative support. Skilled in managing complex schedules, coordinating meetings, and handling confidential information. Adept at communication, project management, organization, and problem-solving, ensuring seamless office operations. Demonstrated ability to effectively handle multiple tasks in fast-paced environments. Known for a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Program Supervisor
The Successful Learning Center
02.2018 - 12.2024
- Assisted in the development and implementation of campus-wide orientation programs for multiple campuses for new students to ease their transition into the program
- Ensured accurate and complete data entry by mentors into the Medisked student progress tracking system, guaranteeing the integrity of student records
- Oversaw staff training and development programs, ensuring employees were equipped with the skills needed to excel in their roles.
- Demonstrated strong leadership skills under challenging circumstances, effectively managing team dynamics during periods of transition or high-stress environments.
- Managed program budget responsibly, allocating funds appropriately to ensure the success of all initiatives.
- Assisted in recruitment efforts by screening resumes, scheduling interviews, conducting reference checks, leading to quality hires.
- Facilitated interdepartmental communication by serving as a liaison between executives and their respective teams or departments.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
Personal Business Assistant
Sugar Baby Sweet Shoppe
05.2021 - 02.2023
- Provided general administrative support, including filing, faxing, photocopying, and data entry
- Enhanced team productivity by managing schedules, coordinating meetings, and overseeing travel arrangements.
- Provided exceptional support during periods of high work volume or staffing shortages to maintain a seamless flow of operations.
- Managed complex projects successfully from inception to completion while consistently meeting deadlines under pressure situations.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Assisted in the development and execution of marketing strategies to increase brand visibility and drive sales growth.
IT Consultant
Pace University
06.2018 - 05.2020
- Collaborated with Pace University's IT Department to provide comprehensive technical support within the campus computer lab
- Assisted students and professors in resolving a wide range of technical and internet-related issues, offering effective solutions and guidance
- Exhibited strong problem-solving skills by fielding phone inquiries, addressing technical issues remotely when possible, and coordinating in-person support when necessary
- Increased client satisfaction by providing timely and effective troubleshooting support for various technical problems.
Education
Bachelor of Arts - Criminal Justice
Pace University
Pleasantville, NY12-2025
Skills
- Excel Data Analysis Skills/ Data interpretation
- Data Analysis with Google Analytics
- Software Programs Expertise such as with Medisked, QuickBooks, & ADP
- Calendar Coordination Using Google Tools & Outlook
- Resource Allocation Management
- Proficient in Task Prioritization
- Meticulous Attention to Detail
- Flexible Problem Solving/ Effective communication
- Staff development
- Operational leadership/ Office Management
- Executive/ Administrative Support
Timeline
Personal Business Assistant
Sugar Baby Sweet Shoppe
05.2021 - 02.2023
IT Consultant
Pace University
06.2018 - 05.2020
Program Supervisor
The Successful Learning Center
02.2018 - 12.2024
Bachelor of Arts - Criminal Justice
Pace University
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