Stacy Seeber
Kroger
Beaver Dam,WI
11
years of professional experience
Detail-oriented Bakery Manager experienced in optimizing workflows and training teams to enhance food presentation and safety standards. Achieved operational success and customer loyalty through effective team building and strong customer relations. Focused on applying decision-making skills and fostering employee engagement to boost overall performance.
Work History
Bakery Manager
2 Years 5 Months- Oversaw daily operations of bakery department, ensuring product quality and compliance with safety standards.
- Trained and mentored staff on baking techniques, customer service, and inventory management.
- Managed inventory levels to optimize stock availability while minimizing waste.
- Implemented new processes for efficient production scheduling, enhancing overall workflow efficiency.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
Customer Service Manager
1 Year 5 Months- Led a team of customer service representatives to enhance customer satisfaction and resolve issues efficiently.
- Implemented training programs to improve staff performance and product knowledge, resulting in increased service quality.
- Analyzed customer feedback and service metrics to identify areas for process improvement and operational efficiency.
- Developed strategies to optimize workflow and reduce response times, ensuring consistent service delivery across the department.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Customer Service Representative
2 Years 4 Months- Enhanced customer satisfaction by effectively managing complaints and providing solutions.
- Resolved customer inquiries through multiple channels, ensuring timely and accurate responses.
- Responded to customer requests for products, services, and company information.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Breakfast Attendant
1 Year- Prepared and presented diverse breakfast offerings to enhance guest satisfaction.
- Assisted guests with dietary restrictions by providing tailored food options.
- Maintained cleanliness and organization of dining area to ensure a welcoming environment.
- Monitored inventory levels and restocked supplies to support uninterrupted service.
- Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
Manager
2 Years 3 Months- Oversaw daily operations, ensuring compliance with liquor laws and regulations.
- Managed inventory levels, optimizing stock management processes for efficiency.
- Trained and mentored staff on customer service techniques and product knowledge.
- Developed promotional strategies to enhance sales and customer engagement.
Technical Specialist
1 Year 2 Months- Created sample blends of seasoning mixtures to send to clients for approval
- accurately weighed and measured ingredients
- operated independently on daily assignments
Education
High School Diploma
Skills
Food management experience
Production scheduling
Safety sanitation
Food service management
Inventory management
Order management
Supply ordering
Food safety standards
Supervision skills
Timeline
Bakery Manager
Kroger
03.2024 - CurrentRead More
Customer Service Manager
Kroger
03.2022 - 08.2023Read More
Customer Service Representative
Maximus
08.2020 - 12.2022Read More
Breakfast Attendant
Holiday Inn and Express
08.2019 - 08.2020Read More
Manager
Hwy 33 Liquor
05.2017 - 08.2019Read More
Technical Specialist
PS Seasonings
11.2015 - 01.2017Read More
Columbus High School
High School Diploma
Read More