Stacy Sellers
Irvington
Summary
Dynamic professional with extensive experience, excelling in HIPAA compliance, and effective communication. Proven track record in providing excellent service and accurate information. Recognized for attention to detail and strong problem-solving skills, consistently delivering results in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Correspondent
Shared Health
Remote
01.2024 - Current
- Manage incoming calls
- Facets inquiries and emails from medical providers and vendors following HIPAA and company compliance guidelines
- Receive and send incoming faxes to be stored in the company imaging system.
- Research, review and provide accurate authorization, eligibility and medical claim payment details
- Assist and resolve provider payment issues
- Assist providers in understanding Shared Health policies and procedures as defined in Shared Health's Provider Administration Manual
- Assisted in the reconstruction and development of CSR provider training
- Train and mentor new employees for provider services
Customer Service Representative
Shared Health
Remote
04.2022 - 01.2024
- Manage incoming calls
- Verify HIPAA according to rules and regulations
- Assess and resolve caller needs by providing knowledgeable information regarding healthcare plan, providers and benefits
- Communicate and coordinate with colleagues as necessary for inquiry completion
- Review and close open Facets inquiries in a timely manner
- Train and mentor new employees for member services
Telephonic Enrollment Specialist
Shared Health
Remote
10.2021 - 04.2022
- Accurately enter private and personal information provided by sales agents and prospective members to enroll into Medicare healthcare plan
Education
GED -
State of Alabama
Skills
- HIPAA compliance
- Facets application
- Data entry
- Problem solving
- Effective written and oral communication, and documentation
- Independent and Self-directed
- Attention to detail
- Team collaboration
- Regulatory compliance
- Time management
- Deadline management
- Professionalism
- Interpersonal skills
- Multitasking capability
Timeline
Correspondent
Shared Health
01.2024 - Current
Customer Service Representative
Shared Health
04.2022 - 01.2024
Telephonic Enrollment Specialist
Shared Health
10.2021 - 04.2022
GED -
State of Alabama
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