STACY SHELTON

• Establish and maintain business relationships with new or existing brokers
• Provides commissions for brokers in accurate and timely manner
• Troubleshoots all administrative and specialized issues from brokers and clients
• Clean up excel sheets
• Make sure excel totals adds up and matches to PDF
• Pulling statements off of websites and downloads them in timely manner
• Utilized advanced technology tools to streamline operations and improve efficiency within brokerage team.
• Streamlined internal processes by implementing new technology solutions, reducing administrative tasks and freeing up more time for client relationship management.
• Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.

• Review Compensation & Pension Request Documents and claim file for completion of the claims file through United Health Care
• Bookmarking to facilitate providers in location of pertinent information to ensure timely review and accurate completion of Disability Benefit Questionnaires
• Enhanced patient care by effectively managing clinical support tasks and coordinating with interdisciplinary teams.
• Maintained accurate and up-to-date patient records by diligently documenting clinical data, observations, and treatment outcomes.
• Supervised and managed daily activities of clinical team consisting of physicians, nurses, and support staff.

• Help patients get their medicine
• Create program type for step, prior authorization
• Run test claims
• Inputs data in system
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Implemented marketing strategies to increase brand awareness and attract new customers.
• Streamlined data review processes by developing and implementing standard operating procedures for clinical data management.

• Conducted efficient scanning of incoming packages to track their arrival and destination.
• Sorted packages accurately into correct zip codes for timely and organized delivery processes
• Demonstrated exceptional attention to detail while sorting packages into accurate zip codes, leading to enhanced customer satisfaction and operational efficiency.
• Collaborated with colleagues across departments to streamline workflows and improve overall organizational efficiency within mailroom environment.

• Owned and operated successful cleaning service, overseeing all aspects of business management.
• Successfully navigated challenging economic conditions by making informed decisions that protected business''s financial stability.
• Executed thorough and meticulous cleaning services for residential properties
• Coordinated and organized schedules for clients, ensuring timely completion of tasks
• Implemented competitive pricing strategies to attract and retain customers
• Founded and managed cleaning business, growing revenue in first year.

· Answers incoming telephone calls, determines purpose of calls, and forwards calls to appropriate personnel or department

· Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel

· Operates communication systems such as telephone, switchboard, and intercom

· Maintains telecommunication system by keeping extensions up-to-date, communicating changes to the team, and maintaining in-house extension directory

• Maintains security by following and implementing procedures such as monitoring logbook and alarm button to ensure that secure conditions are maintained
• Performs administrative support tasks, such as editing, reviewing, and typing handwritten information, and filling envelopes by hand
• Uses appropriate tools to pay invoices and complete balance sheets
• Processes incoming or outgoing mail, packages, or deliveries
• Works directly with Department Head to create schedules to ensure departments has coverage during alternative work hours
• Performed other duties as assigned

· Professionally answered phones and directed calls to appropriate personnel.

• Scheduled appointments efficiently, ensuring optimal patient flow.
• Collected copays and coinsurance payments accurately and recorded transactions.
• Managed filing systems to organize and maintain patient records.
• Verified insurance coverage and eligibility for patient visits.
• Conducted data entry tasks with precision and attention to detail.
• Pulled and prepared patient charts for upcoming appointments.
• Checked-in and checked-out patients, providing friendly and attentive service throughout their visit.
• Developed strong relationships with patients, fostering loyalty and trust in practice''s services.
• Answered phone calls and messages for 5-physician's pediatric medical facility, scheduling appointments, and handling patient inquiries.

§ Contacted customers for medication reorders to ensure timely refills.

• Processed new prescriptions for respiratory medications with precision and accuracy.
• Verified insurance information to facilitate seamless payment processing.
• Managed email correspondence efficiently for prompt responses.
• Maintained inventory by stocking supplies and ensuring sufficient stock levels.
• Handled cash transactions securely while maintaining balanced cash drawer
• Assisted in sales activities within store, promoting items to customers.
• Conducted supply orders to replenish stock and ensure operational efficiency.