Stacy Short
Bojangles' Famous Chicken 'n Biscuits
Madison,AL
12
years of professional experience
Experienced operations leader with a strong background in customer service, conflict resolution, and team supervision. Known for staying calm under pressure, promoting products, and delivering consistent results in fast-paced environments.
Work History
Master Biscuit Maker
1 Year 9 Months- Increased customer satisfaction by consistently producing high-quality biscuits that met or exceeded expectations.
- Proficient in upselling add-on products to generate increased revenue.
- Worked effectively under pressure during peak production periods while remaining focused on delivering exceptional results for customers.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
Food Service Worker
4 Months- Prepared fresh food items while following food safety and sanitation standards.
- Restocked grab-and-go cases and maintained organized, well-stocked service areas.
- Operated kitchen equipment safely to support smooth daily food production.
- Assisted customers with menu selections and delivered courteous counter service.
Shift Manager
8 Months- Supervised crew during shifts, maintaining service speed, product quality, and restaurant standards.
- Coordinated crew assignments to support drive-thru, lobby, and kitchen operations.
- Monitored food safety, cleanliness, and sanitation compliance across all work areas.
- Handled cash management, register accuracy, and end-of-shift reconciliation procedures.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Certified Trainer
2 Years 7 Months- Facilitated onboarding sessions for new hires, reinforcing quality expectations and operational procedures.
- Coached team members on job methods, ergonomic practices, and defect prevention techniques.
- Assessed trainee readiness, documenting certification status and skill progression accurately.
- Updated training materials to reflect process changes, work instructions, and compliance requirements.
- Completed training requirements for maintaining and operating multiple robots in assigned work area
- Maintained and tested new paint to meet company standards for production
Correctional Officer
5 Years- Supervised inmate housing units, maintaining safety, order, and compliance with facility regulations
- Documented incidents, behavioral issues, and shift activities with accurate correctional reports.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Booked new inmates into the facility and processed inmates for release.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Participated in ongoing professional development courses focused on understanding dynamics within prison settings to better identify and manage potential threats.
Assistant Manager
1 Year 6 Months- Supervised daily store operations, ensuring smooth customer service and task completion.
- Monitored cash handling, deposits, and register accuracy to support loss prevention.
- Coordinated inventory checks, stock replenishment, and product rotation for fresh presentation.
- Trained new associates on register procedures, merchandising standards, and store policies.
- Resolved customer concerns promptly to maintain service quality and store satisfaction.
Education
No Degree - Business Management
High School Diploma
Skills
Strong work ethic
High-pressure settings
Conflict resolution
Professional telephone demeanor
Paperwork processing
Product promotion
Customer service
Critical thinking
Active listening
Timeline
Master Biscuit Maker
Bojangles' Famous Chicken 'n Biscuits
01.2025 - CurrentRead More
Food Service Worker
Buc-ee's
09.2024 - 01.2025Read More
Shift Manager
McDonald's
03.2024 - 11.2024Read More
Certified Trainer
Mazda Toyota Manufacturing
08.2021 - 03.2024Read More
Correctional Officer
Morgan County Sheriff's Office
08.2016 - 08.2021Read More
Assistant Manager
MAPCO
02.2015 - 08.2016Read More
Calhoun Community College
No Degree from Business Management
Read More
East Lawrence High School
High School Diploma
Read More