Stacy Smith
Rex,GA
Summary
Adept at navigating high-stress situations, I enhanced customer loyalty and satisfaction at Allied Universal Security Services through empathetic problem resolution and critical thinking. My expertise in customer service and data entry, coupled with a proven track record of mentoring for performance excellence, significantly improved team agility and customer relations.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Allied Universal Security Services
Fairburn, GA
06.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Manager
Wendys
Union City, GA
03.2016 - 05.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
Education
Homeschool
1093 Gun Club Rd, Atlanta, Ga 3031805.2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
Timeline
Customer Service Representative
Allied Universal Security Services
06.2023 - Current
Manager
Wendys
03.2016 - 05.2022
Homeschool