Stacy Smith
Chesterfield
Summary
Serving in a leadership role to provide strategic direction, vision, and guidance in the integration of Human Resources strategies, operations, and services in order to advance and align strategy and structure with talent to achieve organizational goals. Play a key role in developing and executing the overall business plan and strategic direction of the organization.
Overview
18
18
years of professional experience
Work History
Chief Human Resource Officer
Michigan Eye Care Provider, PLLC
Fraser
08.2019 - Current
- I develop and implement strategic initiatives and process improvements that support our business objectives. My extensive experience in performance management, compliance, and employee relations, provide guidance to managers and employees alike.
- Implemented an Applicant Tracking System and Onboarding program, designed an automated recruitment process, and streamlined the hiring process to provide a user-friendly experience. Actively manage the new hire onboarding and credentialing for staff and physicians.
- Developed time tracking program and payroll system to ensure compliance with ESTA laws effective 2025.
- Implemented an evaluation tracking system and consistent evaluation of pay for staff.
- Worked with the marketing team to improve their referral tracking and implemented Salesforce to monitor revenue.
- Recruited providers and led the recruiting department for clinical and administrator positions.
- Implemented a kiosk check-in process to improve patient experience, reduce wait times and set up appointment reminders to reduce no show and cancellations. This also reduced the process steps for the front desk to check-in and check-out patients. Created a call center to take the burden of phones off the front desk in order to provide patients with the undivided attention of the front desk. With continued growth I recently completed another project to automate this process more and integrate the process directly with the scheduling software.
- Work closely with hiring managers to understand staffing needs, identify candidates, conduct regular performance reviews, and provide feedback to employees and managers. Due to the changing environment I have developed a process to monitor compensation and benefits offered that meet the needs of both the organization and staff.
- Facilitated strategic growth from 2 to 6 locations within 3 years and expanded workforce from 70 to 160 employees. Led integration of consistent business practices post-acquisition, including training staff on a communication app to enhance inter-location communication.
- Provide counsel on policies and procedures, provide guidance on disciplinary and grievance issues, conduct investigations and make recommendations on appropriate actions. Worked with the leadership team and corporate attorney on updates to the Employee Handbook to reflect changes in legislation and company policy.
- Originally managed the front desk, assistants and technicians of over 30 staff. Currently managing the administrative and physician staff of 25 staff.
- Collaborated with the CEO, COO, and CFO as a member of the Executive Team to improve business operations and align them with the company's long-term vision.
- Work with the clinic managers and staff to identify goals and objectives to measure and improve efficiencies.
- Analyze the data collected and develop projects to implement office procedures that are replicated in all 6 existing clinic locations and ambulatory surgery center office such as scheduling of staff and doctors, interviewing and hiring, group and provider credentialing.
- Identified software solutions resulting in the implementation of the applicant tracking system, onboarding, and human resource software.
- Offer advice on critical changes in the competitive landscape, marketplace and external business environment leading to hiring a Practice Liaison to support clinic and surgery center referral sources.
- Ensures that appropriate metrics are in place to measure performance and progress towards strategic goals by creating reports out of the practice management and electronic medical records.
- Designed staff handbooks and training materials to standardize employee evaluations.
Firm Administrator
Yeo & Yeo PCs & Business Consultants
Saginaw
04.2016 - 07.2019
- Managed the operations of the firm across 7 locations by leading a team of 34 including 17 direct reports in Human Resources, Talent Management, Business Development, Marketing, Purchasing, Facilities and Administration.
- Developed and monitored operational budget to ensure financial stability.
- Developed assessment tools and performance measurements for quarterly goal reviews and yearly performance evaluations, enhancing evaluation consistency for staff and Principals.
- Developed an inclusive strategic plan and strategy by collaborating with the leadership team, principles, and board members for Yeo & Yeo CPAs and Consultants, Yeo & Yeo Medical Billing and Yeo & Yeo Computer Consulting. Collaborated with the CFO to develop a capital plan that supported the strategic initiatives.
- Supported organic growth and niche strategic initiatives by monitoring key performance indicators, coordinating yearly planning retreats, and developing firm-wide training and agendas for quarterly calls and monthly meetings.
- Identified key capital projects, joint ventures, potential M&A targets, and other strategic partnership opportunities.
- Oversaw merger and acquisition opportunities by creating a checklist, allocating resources, and leading regular meetings to ensure progress and accountability.
- Led firmwide time, billing, staffing and document management software conversion from vetting options to staff training and implementation.
Director, Professor
Northwood University
Midland
07.2008 - 04.2016
- Taught MGT 4800 Strategic Management, MGT 4250 Organizational Behavior, and MGT 312 Applied Management courses at the university.
- Led the Strategic Planning initiative across all three campuses by working with each department to create operational plans, benchmarks and reports to track progress.
- Managed institutional planning department budget with BudgetPak, ensuring financial alignment with strategic goals.
- Collaborated with IT and Finance Departments to develop automated dashboard and scorecard system, improving data accessibility and reporting accuracy.
- Maintained accreditation compliance for the Higher Learning Commission (HLC) as the university liaison, ensuring accurate records and timely reporting of AQIP Systems Portfolio updates, policy development, assessment, process improvement, and research functions.
- Led Process Improvement Team, enhancing operational efficiency across the university.
Education
Masters of Business Administration -
Northwood University
MidlandBachelor of Science - Psychology
Eastern Michigan University
YpsilantiAssociates of Business Studies -
Delta College
University CenterSkills
- Talent development
- Onboarding expertise
- Employee relations
- Organizational development
- Change management
- Applicant tracking proficiency
- Paycor and Jobvite
- CRM recruitment certification
- Project management certification
- SHRM member
Personal Information
Title: Chief Human Resource Officer
Timeline
Chief Human Resource Officer
Michigan Eye Care Provider, PLLC
08.2019 - Current
Firm Administrator
Yeo & Yeo PCs & Business Consultants
04.2016 - 07.2019
Director, Professor
Northwood University
07.2008 - 04.2016
Masters of Business Administration -
Northwood University
Bachelor of Science - Psychology
Eastern Michigan University
Associates of Business Studies -
Delta College