Stacy Sorrell
Florissant,MO
Summary
Adept at enhancing guest experiences through exceptional cleanliness and service, I leveraged skills in cleaning and sanitation, and supervisory abilities at Hampton Inn By Hilton. Specialized in training staff and optimizing resources, I significantly improved operational efficiency. My proactive approach in guest relations and inventory management consistently met and exceeded employer expectations.
Overview
6
6
years of professional experience
Work History
Housekeeping Manager
Hampton Inn By Hilton
Maryland Heights, MO
03.2022 - Current
- Worked with front desk to respond promptly to all guest requests.
- Managed inventory levels effectively, ensuring adequate supplies for daily operations while minimizing waste and costs.
- Conducted regular performance evaluations for housekeeping staff, identifying areas for improvement and providing constructive feedback for professional development.
- Communicated repair needs to maintenance staff.
- Managed staff of [Number] housekeepers.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Sorrell Cleaning & Services LLc
Government Contracter
St Louis, MO
01.2018 - Current
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Improved building cleanliness with continuous sanitizing of high-touch areas.
- Emptied trashcans and transported waste to collection areas.
- Delivered quality customer service to address urgent needs and cleaning requests.
Housekeeping Supervisor
Embassy Suites
St Louis, MO
03.2021 - 02.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
Education
Bachelor of Arts - Communications
Harris Stowe State University
St Louis, MO05.2012
Skills
- Ordering cleaning supplies
- Training and mentoring
- Cleaning and sanitation
- Guest Relations
- Scheduling and Planning
- Task Delegation
- Supervisory skills
Timeline
Housekeeping Manager
Hampton Inn By Hilton
03.2022 - Current
Housekeeping Supervisor
Embassy Suites
03.2021 - 02.2022
Sorrell Cleaning & Services LLc
Government Contracter
01.2018 - Current
Bachelor of Arts - Communications
Harris Stowe State University