Summary
Overview
Work History
Skills
Timeline
Generic

Stacy Sylvia

North Dartmouth,MA

Summary

Dynamic security professional with extensive experience at New England Security Services, skilled in surveillance techniques and incident response. Proven ability to enhance safety through effective risk assessment and team training. Recognized for exceptional customer service and conflict resolution, ensuring a secure and welcoming environment for all personnel and visitors.

Overview

18
18
years of professional experience

Work History

Security Officer

New England Security Services
New Bedford, Massachusetts
12.2022 - Current
  • Monitored premises to ensure safety and security for personnel and property.
  • Conducted regular patrols to identify and address potential security risks.
  • Responded promptly to alarms and incidents, following established protocols.
  • Collaborated with local law enforcement during emergencies and investigations.
  • Maintained accurate logs of daily activities and security incidents.
  • Provided assistance to visitors and employees, ensuring a welcoming environment.
  • Trained new security staff on procedures and emergency response protocols.
  • Implemented security measures based on risk assessments and company policies.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
  • Secured personnel and premises by inspecting buildings and patrolling property.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.

Crew Member

Dunkin' Donuts
North Dartmouth, Massachusetts
09.2021 - 09.2024
  • Operated kitchen equipment safely and efficiently during food preparation.
  • Maintained cleanliness of work areas and adhered to health standards.
  • Provided excellent customer service in fast-paced dining environment.
  • Took customer orders accurately and processed payments swiftly.
  • Restocked supplies and ingredients to ensure availability during service hours.
  • Resolved customer complaints promptly and professionally to enhance satisfaction.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Served food quickly for positive guest experiences.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.

Certified Nursing Assistant

Nursing Home Facilities / Home Health Aid Companie
North Dartmouth, Massachusetts
10.2007 - 05.2019
  • Assisted residents with daily living activities and personal care needs.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Maintained cleanliness and organization of resident living areas.
  • Supported recreational activities to enhance resident engagement and well-being.
  • Documented patient information accurately in care logs and electronic systems.
  • Collaborated with healthcare team to ensure quality patient care delivery.
  • Trained new staff on caregiving procedures and facility protocols effectively.
  • Communicated effectively with residents and families regarding care plans and needs.
  • Answered call lights promptly and responded to patient needs accordingly.

Skills

  • Surveillance techniques
  • Incident response
  • Risk assessment
  • Security protocols
  • Record keeping
  • Emergency collaboration
  • Customer service
  • Safety compliance
  • Team training
  • Conflict resolution
  • Attention to detail
  • Problem solving
  • Time management
  • Entrance control
  • Has taken and passed certified courses such as

De-escalation training, Narcan administration, Radio Etiquette, Missing person alerts, First Aid and CPR

Timeline

Security Officer

New England Security Services
12.2022 - Current

Crew Member

Dunkin' Donuts
09.2021 - 09.2024

Certified Nursing Assistant

Nursing Home Facilities / Home Health Aid Companie
10.2007 - 05.2019

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Stacy Sylvia