Stacy Taylor
Humble,TX
Summary
Accomplished professional with a proven track record at Mandalay Bay Resort & Casino, adept in customer service and regulatory compliance. Skilled in conflict mediation and emergency procedures, I excel in training and mentoring teams for peak performance. Demonstrated success in enhancing guest satisfaction and safety, underscoring a strong work ethic and relationship management capabilities.
Overview
22
22
years of professional experience
Work History
Flight Attendant
Mesa Airlines
09.2022 - Current
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Housekeeping Manager
Mandalay Bay Resort & Casino
01.2021 - 09.2022
- Worked with front desk to respond promptly to all guest requests.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Trained and mentored new staff on cleaning and safety protocols.
Guestroom Attendant/Trainer
Mandalay Bay Resort & Casino
12.2002 - 01.2021
- Replenished guest room water glasses, toiletries, and paper products.
- Exercised politeness and discretion when dealing with guests and guest property.
- Mentored newly hired room attendants on company policies, cleaning procedures, and customer service techniques.
- Responded to customer requests efficiently and with knowledgeable assistance.
Education
High School Diploma -
Western High School
Las Vegas, NV06.2022
No Degree - Communications
Nevada State College At Henderson
Henderson, NV08.2017
Skills
- Emergency Care
- Customer Service
- Regulatory Compliance
- Professional Appearance
- Emergency Procedures
- Verbal and written communication
- Training and coaching
- Administrative tasks
- Organizational Skills
- Conflict Mediation
Timeline
Flight Attendant
Mesa Airlines
09.2022 - Current
Housekeeping Manager
Mandalay Bay Resort & Casino
01.2021 - 09.2022
Guestroom Attendant/Trainer
Mandalay Bay Resort & Casino
12.2002 - 01.2021
High School Diploma -
Western High School
No Degree - Communications
Nevada State College At Henderson
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