Stacy Toney
Locust Grove,GA
Overview
27
27
years of professional experience
Work History
Program Partnership Specialist
NMDP
Atlanta, GA
07.2024 - Current
- Provide partnership sales leads qualification, stewardship management, and provide program administration and reporting regularly, supporting diverse national partnerships utilizing Sharepoint, Looker, and Salesforce
- Serve as liason between national partners and territory teams after qualifying partnerships leads from conferences and member lists.
- Provide materials as needed for conferences such as certificates, promotional fliers, social media pieces, lead sheets, etc. utilizing Canva, Sharepoint, Marketing Media Toolkits, PowePoint, etc.
- Supports and provides training as needed, utilizing Digideck, PowerPoint, WebEx and other platforms utilizing strategies that I helped to standardize as a member of the Effective Registry Committee.
Independent Seller and Owner
Amazon
Locust Grove, GA/Home-based
04.2018 - Current
- Focus on E-commerce via multinational technology company
- Maintain high feedback ratings from customers by responding quickly to questions and problems.
- Increase revenue by average of 56% each year
- Strategically source items based on market demand and 30-70% ROI
- Coordinate inventory and shipping logistics for customers
- Manage bookkeeping and reports via Excel
- Manage online marketing and branding for all products
- Stay current with industry trends via coaching, webinars, networking events, forums, etc.
Life Coach/Grief Coach
Best Life After Loss, LLC
Locust Grove, GA
06.2011 - Current
- Coach individuals and groups to reach their goals, navigate. transactions primarily from home office, etc.
- Facilitate grief support groups.
- Implement creative programs to assist in transitioning from grieving to thriving after significant loss.
Program Coordinator, HBCU Program
NMDP
Atlanta , GA
05.2022 - 07.2024
- Drafted communications to keep partners abreast of their efforts toward goal attainment via Looker Reports and assisted with strategy, as needed
- Monitored program budgets, drafted agreements, submitted purchase requests, crafted purchase orders, and facilitated satisfaction of financial agreements via invoice requests and receipts with partners
- Facilitated communication between team members by organizing regular meetings and conference calls.
- Regularly trained partners, their chapter members/volunteers, and interns, often serving as the primary POC for education and recruitment questions.
- Regularly presented at National and Regional Partners' Conventions and Conferences.
- Identified areas where improvements can be made in order to increase efficiency or effectiveness.
Recruitment Coordinator
National Marrow Donor Program
Locust Grove, GA
07.2021 - 05.2022
- Coordinate recruitment efforts for assigned territory of GA and AL, including develop recruitment, marketing, and establish ad nurture external relationships
- Frequently present to various audiences: colleges, fraternities, businesses, non-profits, volunteers, etc
- Regularly trained and managed teams of volunteers to extend reach for education and recruitment efforts
Quality Assurance Performance Facilitator/Supervisor
Arise
Locust Grove, GA/Home-based
02.2020 - 07.2021
- Managed, trained, and enhanced up to 37 customer service professionals to meet and exceed company goals.
- Reviewed and analyzed agent calls and behaviors to provide recommendations and insights into optimal functionality.
- Enforced adherence to quality assurance procedures by reviewing subordinate's calls and testing reports and following up on any deviations.
- Conducted classes to train and optimize agents on current and new strategies and processes
- Worked with various clients under the Arise/Agero Platform, ensuring that the agents adhere to each client's specifications and requirements.
Tutor
Wyzant
Atlanta, GA
04.2015 - 09.2018
- Helped students with knowledge of Biology, English, and reading comprehension as well as general abilities in learning, studying and retaining information.
- Met with parents and guardians on regular basis to deliver progress reports and discuss areas for further improvement.
- Provided test preparation support for routine, standardized and college entrance examinations.
- Provided feedback to students using positive reinforcement techniques to encourage learning.
Sales Account Executive
Soliant Health
Atlanta, Georgia
07.2017 - 03.2018
- Recruit quality allied healthcare professionals for travel and permanent jobs
- Market to hospitals to find staffing needs and fill accordingly
- Foster relationships with candidates and clients to meet customer service goals as well as company performance goals.
Sales Representative
Ashley Furnitiure
Morrow, GA
02.2016 - 07.2017
- Assist customers with designing their dream home.
- Meet and exceed company sales goals by average of 5%.
- Rank #1 consistently in Protection Plan Sales.
- Rank #1 consistently in 5 star Customer Satisfaction Survey.
- Planned, created and delivered sales presentations.
Account Executive/Donor Recruiter
National Marrow Donor Program
Atlanta, GA/Home-based
09.2002 - 06.2011
- Ranked in top 5% of overall recruitment in the Southern region.
- Ranked in top 2% of underrepresented minority recruitment.
- Daily educated and recruited potential marrow donors in GA. AL, TN, and FL via conducting awareness presentations and marrow donor drives.
- Planned and executed marrow donor drives which consisted of event planning, communicating the commitment of becoming donor, medical screening, checking forms for accuracy, and processing the drive consents and samples.
- Established and fostered relationships with our local transplant center hospitals, blood centers, churches, community groups, colleges, sororities, fraternities, etc. engendering teamwork.
- Assisted families with patient-focused marrow/blood stem cell drives and directed them to the Office of Patient Advocacy as needed.
- Trained newly hired account executives; implemented volunteer program through Mercer Pharmacy School and thereby trained several volunteers resulting in increased productivity and the number of marrow donor drives.
- Planned, created and delivered Minority Donor sales presentations.
Donor Coordinator
Georgia Eye Bank
Atlanta, GA
02.1998 - 09.2002
- Determined potential donors through medical screening.
- Developed rapport with and presented the option of eye donation to legal next of kin of suitable patients.
- Dispatched technicians for recovery of eye tissue.
- Coordinated recoveries for all Georgia counties via working with hospital personnel, funeral homes, crematories, and Georgia state patrol.
- Microscopically determined viable cell counts/tissue.
- Recovered eye tissue a an enucleator/technician.
Education
Master of Science - Biology
Georgia State University
2009
Bachelor of Science - Biology
University of Memphis
1995
Skills
- Strong interpersonal skills
- Strategic account development
- Relationship building and selling
- Customer-oriented
- Strong presenter
- Skilled multi-tasker
- Exceptional customer service skills
- Prospecting and cold calling
CliftonStrengths
My Top 5 Themes:
- Relator
- Intellection
- Connectedness
- Responsibility
- Harmony
References
References available upon request.
Timeline
Program Partnership Specialist
NMDP
07.2024 - Current
Program Coordinator, HBCU Program
NMDP
05.2022 - 07.2024
Recruitment Coordinator
National Marrow Donor Program
07.2021 - 05.2022
Quality Assurance Performance Facilitator/Supervisor
Arise
02.2020 - 07.2021
Independent Seller and Owner
Amazon
04.2018 - Current
Sales Account Executive
Soliant Health
07.2017 - 03.2018
Sales Representative
Ashley Furnitiure
02.2016 - 07.2017
Tutor
Wyzant
04.2015 - 09.2018
Life Coach/Grief Coach
Best Life After Loss, LLC
06.2011 - Current
Account Executive/Donor Recruiter
National Marrow Donor Program
09.2002 - 06.2011
Donor Coordinator
Georgia Eye Bank
02.1998 - 09.2002
Master of Science - Biology
Georgia State University
Bachelor of Science - Biology
University of Memphis
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