Stacy Tortorella
Oakland,Maine
Summary
I create simple strategies that align with organizational financial goals and business objectives. My organization, clear communication, and follow up creates a company-wide customer-centric culture. Putting customers' needs first, no matter what. Listening to customers, understanding their needs, acting, and repeating.
Overview
19
19
years of professional experience
Work History
East Region, Sr Manager
T-Mobile
05.2023 - 06.2024
- Motivate, lead, and develop the East Region Sales Team in 5 Call Center Locations
- Influence and strategize with Program and Product Managers
- Manage long-term objectives, strategies, and initiatives while remaining compliant
- Work cross-functionally to Identify, develop, implement, measure, and adjust for market launches
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Team of Experts Manager
T-MOBILE
09.2018 - 05.2024
- Understand and effectively leverage P&L concepts to drive desired results in the customer base, using judgement and business acumen to properly balance all measurements and metrics
- Controlled daily business operations by devising and deploying short and long-range strategies to grow profitability and accomplish objectives.
- Provided meaningful career and professional development for assigned coaches, in partnership with leadership development staff; Coach and develop coaches to lead effectively
- Communicate business strategies, expectations, and challenges to inspire action throughout an assigned team; Know and understand the competitive marketplace and leverage that knowledge and understanding to better serve assigned customers
- Effectively use recognition, coaching, training, and other tools to lead coaches and experts and inspire world-class performance and employee retention.
Coach
T-Mobile
02.2009 - 09.2018
- Meet and exceed objectives for team performance and individual performance of assigned experts by providing effective feedback, coaching, and support
- Understand and effectively leverage metrics and other measurements to drive team performance
- Provide meaningful career and professional development for assigned experts, in partnership with leadership development staff
- Effectively use recognition, coaching, training, and other tools to lead coaches and experts and inspire world-class performance and employee retention.
TRAINER
T-Mobile
08.2005 - 02.2009
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
Skills
- Customer Service
- Problem-Solving
- Multitasking
- Strategic Planning
- Cross-Functional Collaboration
- Operations Management
Accomplishments
- 2023 Peak Winner, The PEAK Achievement Award—the pinnacle of recognition at T-Mobile—goes to employees at the very top of their game, getting great results while living our company's Values.
- 2023 - TOTAL EXPERIENCE CHAMPION - The Total Experience Champion for the Consumer Group recognizes someone for working to create and deliver “outstanding customer experiences.”
- 2022 T-Mobilizer Award Winner, The T-Mobilizer is T-Mobile’s top honor, reserved for those who exemplify our Values while delivering big! From bottom line cost-savings to Un-carrier moves and employee champions – the award has always had one commonality: Celebrating talented employees that have met the moment and inspired all of us.
- 2008, 2010, 2014, 2019, 2021, and 2023 Winner Circle Winner, T-Mobile employees are selected through the Winners Circle leaderboards for putting up huge numbers
Timeline
East Region, Sr Manager
T-Mobile
05.2023 - 06.2024
Team of Experts Manager
T-MOBILE
09.2018 - 05.2024
Coach
T-Mobile
02.2009 - 09.2018
TRAINER
T-Mobile
08.2005 - 02.2009
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