Stacy Trimble
Englewood
Summary
Results-driven Customer Service Manager with expertise in customer relationship management and issue resolution. Proven ability to enhance customer satisfaction and build strong relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Ronnie Redd State Farm
Huber Heights
09.2019 - 10.2024
- Resolved customer inquiries and issues to enhance satisfaction and loyalty.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided fast, friendly, knowledgeable service for routine questions and complaints, improving customer experience.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Utilized knowledge of company products and services to address complaints and concerns promptly.
- Responded to phone and online customer service requests within designated turnaround time.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
Customer Service Representative
Steven Reed State Farm
Dayton
06.2018 - 09.2019
- Assisted customers with inquiries and resolved issues promptly to enhance customer satisfaction.
- Answered customer inquiries and provided accurate information about products and services to support informed decision-making.
- Resolved customer complaints efficiently, contributing to positive customer experiences.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Home Manager (Stay At Home Mom)
Myself
Englewood
07.2007 - 06.2018
- Supervised children's educational activities, promoting engagement and a love of learning.
- Ensured physical and social well-being of each child.
- Oversaw meal planning, preparing nutritious recipes for family members.
- Managed household schedules, ensuring timely completion of daily tasks.
- Developed cleaning routines, ensuring a clean and organized environment for family well-being.
- Organized family events, enhancing connections and creating lasting memories.
Education
High School Diploma -
Northridge High School
Northridge06-2004
Skills
- Customer relationship management
- Customer retention
- Issue resolution
- Escalation handling
- Call monitoring
- Problem solving
- Critical thinking
- Adaptability to change
- Effective communication
- Relationship building
Timeline
Customer Service Manager
Ronnie Redd State Farm
09.2019 - 10.2024
Customer Service Representative
Steven Reed State Farm
06.2018 - 09.2019
Home Manager (Stay At Home Mom)
Myself
07.2007 - 06.2018
High School Diploma -
Northridge High School