Stacy Volcy
Kokomo,IN
Summary
Ambitious Business Management Graduate experienced in managing daily operations within restaurant industry. Demonstrated leadership in coordinating front-of-house and kitchen teams to enhance customer satisfaction while training staff on hospitality standards. Focused on professional growth through strong interpersonal skills, time management, and problem-solving abilities to contribute effectively to team and company goals.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Restaurant Manager
Lakay Caribbean Restaurant
Delphi, Indiana
10.2025 - 10.2026
- Managed daily operations at Caribbean restaurant, coordinating front-of-house and kitchen teams.
- Supervised staff schedules, shifts, and coverage for Lakay Caribbean Restaurant's service needs.
- Trained employees on hospitality standards, menu items, and customer service expectations.
Cashier
Walmart
Kokomo, Indiana
10.2024 - 04.2025
- Scanned merchandise and processed cash, card, and mobile payments accurately.
- Operated cash register and self-checkout lanes using Walmart point-of-sale systems.
- Assisted customers with price checks, item location, and checkout questions.
- Bagged groceries following Walmart's standard procedures for item safety and presentation. and fragile items following Walmart front-end standards.
- Collaborated with cashiers and supervisors to manage busy front-end traffic.
Sales Floor Associate
Gabe's
09.2024 - 10.2024
- Organized sales floor to enhance shopping experience for customers.
- Actively listened to customers needs and preferences, suggesting relevant products tailored specifically for their requirements.
- Balanced multiple responsibilities, assisting customers and managing inventory to ensure smooth operations.
- Engaged customers proactively to provide relevant product information and recommendations.
- Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
Finance and Accounting Progress Junior Specialist
Capgemini Polska Sp. Z O.o
03.2023 - 06.2023
- Responded to customer calls and emails, analyzing data to address inquiries.
- Collected, arranged, and entered information into database system.
- Resolved customer complaints by actively listening and providing empathetic support.
- Performs daily tasks by analyzing financial documents.
Call Center Representative Specialist
Digicel
07.2018 - 07.2019
- Responded to customer calls and emails, providing accurate information about products and services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Placed outbound calls to follow up on customer issues, ensuring timely resolution and satisfaction.
- Assisted customers in troubleshooting technical issues over the phone or via email.
Cashier Specialist
Sogebank
03.2017 - 02.2018
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Supported customers by answering questions with inquiries complete purchases, locate items.
- Enhanced sales by providing product recommendations and promoting additional items.
- Supported cashier team in resolving issues and ensuring smooth transaction flow.
- Performed cash, card and check transactions to complete customer purchases.
- Verified customer identifications during sales during alcohol and tobacco sales.
- Collaborated with shift manager on issues with shift manager to solve problems and handle customer concerns.
- Assisted customers by answering questions and fulfilling requests.
Education
Bachelor of Administrative Studies - Business Management (Specialization).
VISTULA UNIVERSITY
WARSAW, POLANDHospitality And Tourism -
INTEC
BOURDON, PORT-AU-PRINCEHIGH SHOOL -
INSTITUTION LE SAINT JUSTIEN
PORT-AU-PRINCE, HAITISkills
- Restaurant operations
- Point-of-sale systems
- Food safety compliance
- Staff scheduling
- Time management
- Multitasking
- Leadership
- Teamwork
- Communication skills
- Conflict resolution
- Relationship Building
- Fluent French
- Intermediate English
- Problem-Solving
- Organizational skills
Personal Information
- Date of Birth: 01/11/97
Certification
- Certified in skills for business communication 2020-2021.
- Certified in Work Life Balance course(Know how to maintain balance between work and my personal life in 2022)
Languages
- English
- Polish
- French
- Haitian Creole
Timeline
Restaurant Manager
Lakay Caribbean Restaurant
10.2025 - 10.2026
Cashier
Walmart
10.2024 - 04.2025
Sales Floor Associate
Gabe's
09.2024 - 10.2024
Finance and Accounting Progress Junior Specialist
Capgemini Polska Sp. Z O.o
03.2023 - 06.2023
Call Center Representative Specialist
Digicel
07.2018 - 07.2019
Cashier Specialist
Sogebank
03.2017 - 02.2018
Bachelor of Administrative Studies - Business Management (Specialization).
VISTULA UNIVERSITY
Hospitality And Tourism -
INTEC
HIGH SHOOL -
INSTITUTION LE SAINT JUSTIEN