Aspires to make impactful contributions to growth-focused organizations, leveraging extensive experience and unique customer satisfaction expertise.
Work History
Owner/Vice President
2 Years 2 Months
S & S Blue Sky Services LLC | Spring Hill, Florida | 07.2024 - Current
• Invoiced and billed vendors for contract aviation labor efficiently.
• Checked status on Airtera (NATA CS) to track pilot-related updates.
• Completed FAA requests for PRD consents promptly.
• Scheduled first-class medical appointments and organized necessary aviation paperwork.
• Arranged travel logistics by booking airline tickets, rental cars, and hotel accommodations.
• Researched hotels based on price and proximity to restaurants during travel planning.
• Utilized FlightAware for effective flight following and monitoring.
• Streamlined operational processes for improved efficiency and effectiveness.
Coordinated client training schedules, tailoring modifications to meet individual needs and improve training effectiveness.
Proactively confirmed attendance and clarified training objectives to enhance client engagement and satisfaction.
Scheduled client appointments and sent confirmations to ensure timely communication.
Updated customer accounts to ensure accuracy of client information and enhance service quality.
Verified training objectives and ensured compliance with regulatory requirements.
Conducted export compliance checks and verified pre-training documentation.
Acted as back-up for TSA tracking of incoming clients at the front desk.
Managed client retention programs and acted as primary contact for assigned programs, liaising with customers and regulatory agencies.
Contract Planning Specialist
11 Months
Arkansas Department of Transportation State Agency | Little Rock, AR | 04.2019 - 03.2020
Assisted in preparing annual work program, cost estimate documents, and performance and expenditure reports for Transportation Planning and Policy (TPP) and Multimodal Planning and Policy Division, ensuring compliance with funding requirements.
Assist in the review of proposed metropolitan planning organization work programs, progress reports, and other key products of the urban transportation planning process.
Analyzed, budget coded, and processed payments for invoices from metropolitan planning organizations, agencies, consulting firms, and railroads for federal and state funds, verifying dollar amounts and work completed.
Reviewed invoices and supporting documents for completeness.
Informed stakeholders of short pay invoices, facilitating timely resolution and ensuring smooth payment processing.
Communicate and build relationships with vendors and organizations.
Analyze travel reimbursement, credit card reconciliation and processing payment for employees.
Supported Budget Administrator in executing accounting processes, contributing to accurate financial reporting.
Systematized federal and departmental data for effective distribution to planning agencies.
Buyer
2 Years 5 Months
Arkansas Community Correction State Agency | Little Rock, AR | 10.2016 - 03.2019
Process purchase requisitions and create purchase orders for assigned commodities and facilities.
Developed thorough understanding of state contracts and guidelines to ensure compliance in procurement processes.
Cultivated vendor partnerships to improve collaboration and streamline procurement operations.
Evaluated bids to identify lowest cost options and ensure compliance with delivery requirements, awarding contracts accordingly. Authorizes payment of invoices or return of merchandise. Interviews and work closely with vendors to obtain and develop desired products. Negotiate prices, discount terms, and transportation arrangements for merchandise.
Prepares specifications for Request for Quotation, Request for Proposal, and Request for Qualifications. Examines, selects, orders, and purchases merchandise at the most favorable price consistent with quality, quantity, specification requirements, and other factors.
Reviews purchase requests to determine need for term contracts, develop new contracts and/or prepares history sheet and product specifications, determines appropriate list of bidders for product, and notifies potential bidders. Analyzes and monitors sales records, trends, and economic conditions to anticipate consumer buying patterns, and determines inventory needed.
Assisted agency facilities and vendors with procurement and contract requirements, issues, and administrative processes.
Monitor, analyze purchasing credit card and reconcile monthly card statement.
Transferred to Arkansas Department of Transportation due to the merging of state agencies
Regional Program Administrator
13 Years 1 Month
Distance Learning Systems Indiana, Inc | Greenwood, IN | 10.1999 - 11.2012
Customize educational academic solutions for working adults who desire to earn a college degree or achieve professional licensure while working in the healthcare industry.
Established and implemented sales strategies that consistently met or exceeded corporate sales goals while identifying innovative methodologies for enhancing sales initiatives.
Conducted seminars across regionally assigned territories to educate and engage participants.
Business Development
13 Years 1 Month
Distance Learning Systems Indiana, Inc | Greenwood, IN | 10.1999 - 11.2012
Established key relationships and strategic partnerships with colleges and universities in the U.S. and internationally.
Coordinated international offerings of academic programs, including certificate and degree programs at undergraduate and graduate levels, to expand global reach.
Trained college and corporate staff on utilizing products and services, aligning academic institution requirements with internal resources to enhance enrollment processes.
Maintained communication with staff and customers, engaging hospitals, healthcare facilities, and tutoring centers to promote product and service offerings.
Sales/Corporate Training Manager
13 Years 1 Month
Distance Learning Systems Indiana, Inc | Greenwood, IN | 10.1999 - 11.2012
Developed training programs for diverse corporate clients in distance learning environments.
Facilitated workshops to enhance employee engagement and knowledge retention.
Collaborated with subject matter experts to create relevant course content.
Recruited and trained 20 sales associates, enhancing team capabilities for inside and outside sales.
Trained partner tutoring centers nationwide on initial and ongoing procedures, ensuring consistent implementation.
Contract Manager
13 Years 1 Month
Distance Learning Systems Indiana, Inc | Greenwood, IN | 10.1999 - 11.2012
Reviewed and managed contracts and modifications, maintained contract documentation, and communicated essential information to finance companies.
Administered finance contracts, ensuring compliance with company policies, legal requirements, and customer specifications.
Managed contract negotiations and revisions for educational programs.
Collaborated with legal teams to ensure compliance with regulations.
Developed and maintained relationships with vendors and partners.
Travel Specialist
13 Years 1 Month
Distance Learning Systems Indiana, Inc | Greenwood, IN | 10.1999 - 11.2012
Coordinated corporate travel logistics for officers and sales representatives, ensuring smooth travel experiences.
Negotiated competitive travel fares and established corporate accounts with hotels and rental car companies, enhancing travel efficiency.
Specialized in discount travel and negotiated with hotels, resulting in lower contract prices, and an overall reduction in operational expenses.
Established accounts and procured supplies for nationwide offices and medical/tutoring centers, streamlining operations for company representatives.
Education
- Culinary Management
The Art Institute
- General Studies
Indiana University Purdue University
Skills
Client-specific scheduling
Schedule coordination
Customer engagement
Customer service management
Invoice submission
Compliance verification
Contract Coordination
Travel management
Resource planning
Resource Allocation
Vendor relationship management
Account management
Organizational skills
Team Collaboration
Client Training Facilitation
Relationship building
Additional
AACET Gold Key Employee of the Year
Arkansas Community Correction Employee Association President 2018, 2019
Southern States Correctional Association Finance, Vendor National Committees Member 2018, 2019
Timeline
Owner/Vice President
S & S Blue Sky Services LLC
07.2024 - CurrentRead More
Scheduling Specialist
Employment Enterprises Inc. FlightSafety Int.
04.2024 - 08.2024Read More
Contract Planning Specialist
Arkansas Department of Transportation State Agency