Dynamic Account Manager offering expertise in building partnerships, retaining key accounts, and enhancing profit channels. Strong leader with proficiency in growing professional networks, influencing decision-makers, and devising successful strategies. Collaborative and strategic team leader with a robust background in customer relationship management.
· Managed a diverse portfolio of accounts in a multi-state territory with YoY growth by timely communicating and effective problem resolution.
· Persuaded and educated clients on products to increase territory revenue by 26% in three years through upselling and cross-selling initiatives.
· Directed global meetings to coordinate new product proposal requests, track project timelines, improve internal processes, and execute goals.
· Supervised the entire sales cycle from client prospecting to closing sales through presenting products, consultive selling, relationship building, and long-term account management.
· Increased client trust and high client retention by building strong relationships, exceptional customer service, composed professional demeanor, and addressing their needs promptly.
· Quoted prices, negotiated terms favorable for both parties and effectively communicated detailed contract specifications.
· Conducted regular account reviews to identify areas for improvement and ensure continued success.
· Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts and trade shows.
· Led the product development processes successfully partnering with multiple cross-functional teams such as design, development, supply chain management, quality control, and sales.
· Conducted comprehensive competitor analysis to identify gaps in the market and capitalize on new opportunities.
· Established strong relationships with external vendors and suppliers, ensuring a reliable network of partners for future projects or collaborations.
· Selected by the Senior Executive team to represent our division in a vital vendor consolation and cost reduction program reducing cost
· Managed multiple projects simultaneously, ensuring timely completion and adherence to established budgets.
· Collaborated with cross-functional teams to ensure seamless product development and launch.
· Evaluated prototypes for performance, aesthetics, and durability, refining designs as necessary before mass production.
· Identified changes in project scope, timeline, and/or budgets early on, implementing proactive solutions to avoid.
· Gained invaluable skills and experience including project management, sales, pricing, quality control, manufacturing, training staff, executive presentations, and working with cross-functional teams.
· Managed and mentored +4 junior designers, fostering a collaborative environment and promoting professional growth within the team.
· Maintained professional relationships with clients by keeping them informed on progress updates and addressing any concerns as needed.
· Reduced development time through rapid prototyping, iterative design, and efficient communication with key stakeholders.
· Spearheaded innovative design initiatives, leading to increased market competitiveness and improved product offerings.
· Managed multiple projects effectively in a demanding environment with tight deadlines.
· Presented market trends, visual renderings of product design concepts, materials, and prototypes to accounts nationwide.
· Traveled to London, Paris, Barcelona, Antwerp, Oslo, Berlin, and New York for market research.
· Traveled to manufacturing facilities in Dongguan, China, and Putian, China to evaluate product creation and point out potential issues.