Stacy Wright

• Trained and supervised employees on office policies and procedures.
• Met with customers, agents and brokers to negotiate coverage, price, and service delivery.
• Responded to customer requests via telephone and email and effectively answered questions and inquiries.
• Performed second-level review for loans recommended for denial by assisting with re-negotiations.

• Developed and implemented underwriting policies and procedures, establishing useful and accurate processing of applications.
• Spearheaded initiatives aimed at streamlining workflows between departments, leading to increased collaboration and efficiency across the organization.
• Provided excellent customer service by addressing inquiries promptly and offering comprehensive explanations of underwriting decisions.
• Built strong relationships with lenders, brokers and clients for constructive communications.

• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Gained strong leadership skills by managing projects from start to finish.
• Worked flexible hours across night, weekend, and holiday shifts.

Assists professor with classroom studies,j etc.

• Transcribed and entered patient medical information into electronic medical records systems.
• Processed and tracked requests for medical records from external organizations.
• Enhanced team efficiency with regular training sessions on new coding updates and best practices.
• Achieved reliable classification consistency among coders via participation in regular code review sessions.