Summary
Overview
Work History
Education
Skills
Additional Information
Knowledgeable in Medical Terminology
Timeline
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Stacyann Strouse

High Point,NC

Summary

Seasoned Customer Associate with 12+ years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.

Overview

18
18
years of professional experience
2
2
years of post-secondary education

Work History

Professional Cleaner

Zachary Cox
High Point, NC
06.2020 - Current
  • Used time management and efficient cleaning methods to meet check-in deadlines.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Optimized guest experience by inspecting properties prior to guest stays.

Customer Service Associate

Walker Farms
Colfax, NC
07.2021 - 06.2022
  • Developed and actualized customer service initiatives to decrease wait times.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Recommended products to customers, thoroughly explaining details.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Cashier/Server

Rome Pizza
High Point, North Carolina
02.2019 - 07.2021
  • Redeemed coupons to discount purchases.
  • Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
  • Used POS system to enter orders, process payments and issue receipts.
  • Performed cash, card and check transactions to complete customer purchases.
  • Answered phones to assist customers with placing orders.
  • Utilized POS system to handle customer cash and credit card transactions.

Cleaning Professional

The Journey Church Of The Triad
High Point, North Carolina
01.2017 - 02.2019
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Promoted building security by locking doors and checking electrical appliances for safety hazards.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.

Stay At Home Mom

Self Employed
High Point, North Carolina
08.2007 - 01.2017
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Maintained entire family's schedule and organized events.
  • Spent many vital years teaching and rearing my 5 children.
  • Homeschool teacher of grades PK through 12.
  • Modeled responsible habits, hard work, and time management skills

Customer Service Associate

Forsyth Medical Center
Winston Salem, North Carolina
06.2006 - 08.2007
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Education

Associate of Applied Science - Medical Office Administraction

Guilford Technical Community College
Jamestown, NC
02.2013 - 05.2015

Skills

    Inbound and outbound calling

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Additional Information

Microsoft Office Proficiency in Word, Excel, and PowerPoint

Knowledge of EHR Systems

Previous schooling in ICD-9 and ICD-10, CPT Coding

Excellent scheduler

Knowledgeable in Medical Terminology

Graduated in 2015 from Guilford Technical Community College with Associate degree in Medical Office Administration.

Timeline

Customer Service Associate

Walker Farms
07.2021 - 06.2022

Professional Cleaner

Zachary Cox
06.2020 - Current

Customer Service Cashier/Server

Rome Pizza
02.2019 - 07.2021

Cleaning Professional

The Journey Church Of The Triad
01.2017 - 02.2019

Associate of Applied Science - Medical Office Administraction

Guilford Technical Community College
02.2013 - 05.2015

Stay At Home Mom

Self Employed
08.2007 - 01.2017

Customer Service Associate

Forsyth Medical Center
06.2006 - 08.2007

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Stacyann Strouse