Stacyann Walker
Orlando
Summary
Dedicated Customer Service Representative with strong expertise in complaint resolution, order processing, and product knowledge. Committed to enhancing customer satisfaction through attentive service and effective problem-solving.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
M&S Welding
Orlando
03.2013 - 01.2026
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Collaborated with team members to enhance service quality.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Cashier
Walmart
Orlando
12.2008 - 05.2012
- Processed transactions using cash register and maintained accurate financial records.
- Handled cash, credit, and gift card payments efficiently and securely.
- Assisted customers with product inquiries and provided excellent service.
- Addressed customer complaints promptly and resolved issues to enhance satisfaction.
- Managed inventory by restocking shelves and organizing merchandise displays.
Education
Culinary Art
National Heart Trust
Jamaica09-2002
Peterfield High School
Jamaica09-1997
Skills
- Customer relationship management
- Product knowledge
- Complaint resolution
- Order processing
- Record keeping
- Team collaboration
- parcel delivery logics
- delivery driver
- attention to detail
Timeline
Customer Service Representative
M&S Welding
03.2013 - 01.2026
Cashier
Walmart
12.2008 - 05.2012
Culinary Art
National Heart Trust
Peterfield High School