Open To Work
Stacy Desir
Customer Supoort
Houston,TX
Work Preference
Summary
Results-driven Licensed Benefit Advisor skilled in advising clients on benefit plans and guiding them through insurance enrollment processes. Background includes customer service, sales, and analysis of client needs. Known for enhancing customer satisfaction and maintaining high service standards while collaborating effectively within teams.
Overview
3
3
years of post-secondary education
9
9
years of professional experience
Work History
Licensed Benefits Advisor
Ttec (TeleTech) - HealthCare Solutions
Houston
07.2023 - 04.2026
- Analyzed client needs to recommend appropriate healthcare solutions.
- Educated individuals on enrollment procedures and timelines for health benefits.
- Assisted clients in understanding benefit options and healthcare plans.
- Enrolled Qualified Candidates into Health Insurance Plans
- Achieved daily enrollment goals for the team through effective client engagement.
- Processed benefit applications efficiently to ensure timely approvals.
- Resolved client inquiries regarding coverage and claims efficiently.
- Responded to member questions regarding plan benefits and provisions.
- Conducted comprehensive benefits reviews for clients to ensure they had the best plans available.
- Advised clients on compliance requirements related to health care laws and regulations.
- Assisted clients with enrollment processes for health insurance plans.
- Maintained accurate records of client interactions and benefit selections.
- Resolved customer inquiries using CRM software for effective tracking.
- Organized and verified enrollment and benefits documents.
- Developed and maintained client relationships by providing detailed advice on benefit policies, procedures, and regulations.
- Educated clients on health benefit options and eligibility requirements.
Business Sales Specialist
S4 Communications
Houston
01.2024 - 07.2024
- Engaged clients through effective communication and relationship building.
- Analyzed customer feedback to improve service offerings and client satisfaction.
- Prepared detailed presentations outlining product features and benefits to prospective buyers.
- Responded promptly to customer complaints or queries in a professional manner.
- Provided guidance on product selection, pricing, promotions, and advertising.
- Developed and implemented business strategies to increase sales.
- Negotiated contracts with clients to ensure maximum profitability for the company.
- Maintained up-to-date knowledge of current products in order to provide informed advice to customers.
- Provided technical support when needed during customer interactions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Identified customer needs by asking questions and advising on best solutions.
- Greeted and assisted customers to foster positive experiences.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
Lead CSR
Healthhelp
Houston
11.2021 - 12.2022
- Managed customer service team to enhance patient support and satisfaction.
- Trained new staff on health insurance processes and customer interaction techniques.
- Resolved complex customer inquiries related to healthcare services and claims..
- Ensured compliance with applicable regulations while delivering excellent customer service.
- Provided expert customer service and support to customers, including troubleshooting technical issues.
- Handled escalated customer complaints with professionalism and empathy.
- Resolved product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Identified opportunities for process improvement initiatives that enhance efficiency and improve overall customer experience.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Patient Administration Specialist
Innovative Medicine Rehabilitation Center
Mount Vernon
10.2017 - 01.2020
- Managed patient registration and insurance verification processes daily.
- Facilitated communication between patients and healthcare providers effectively.
- Coordinated patient appointments and maintained scheduling systems efficiently.
- Processed medical records and ensured compliance with privacy regulations.
- Assisted patients with billing inquiries and resolved issues promptly.
- Organized patient files and maintained accurate electronic health records consistently.
- Confirmed patient information, collected copays and verified insurance.
- Conducted detailed intake assessments for new patients, verifying insurance eligibility and collecting relevant documentation.
- Collaborated with clinical staff to ensure accurate coding of diagnoses and procedures for billing purposes.
- Prepared correspondence regarding billing disputes or complaints from patients or providers.
- Maintained patient records in accordance with HIPAA regulations including data entry of patient information into the electronic medical record system.
- Provided excellent customer service to patients and their families by answering phone calls, responding to emails, and scheduling appointments.
- Resolved inquiries from patients, families, and external payers.
- Applied organizational policies and complied with regulations for patient privacy.
- Obtained informed consent and payment documentation from patients and filed in system.
- Completed registration procedures for patients, expertly inputting information to meet provider, facility and legal requirements.
- Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
Education
Bachelor of Arts - Accounting
University of Phoenix
Tempe, AZ 07.2026 - 07.2026
IT Certificate - Cyber Security
DeVry University
Newyork, NY 01.2024 - 12.2024
Associate of Science - Liberal Arts And Sciences
Lackawanna College
Scranton , PA 08.2011 - 05.2013
Mount Vernon HighSchool
Mount Vernon, NYSkills
- Benefits analysis
- Insurance industry experience
- Healthcare compliance
- Compliance regulations
- Microsoft Excel proficiency
- Analytical thinking
- Problem-solving
- Task prioritization
- Time management
- Relationship building
- Negotiation skills
- Effective communication
- Written communication
- Active listening
- Problem-solving
- Goal oriented
- Adaptability
- Strong interpersonal skills
- Professional demeanor
- Compliance reporting
- Presentation skills
- Records Maintenance
Accomplishments
- Valedictorian At Lackawanna College
Languages
English
Professional
Creole
Professional
French
Limited
Timeline
Bachelor of Arts - Accounting
University of Phoenix
07.2026 - 07.2026
Business Sales Specialist
S4 Communications
01.2024 - 07.2024
IT Certificate - Cyber Security
DeVry University
01.2024 - 12.2024
Licensed Benefits Advisor
Ttec (TeleTech) - HealthCare Solutions
07.2023 - 04.2026
Lead CSR
Healthhelp
11.2021 - 12.2022
Patient Administration Specialist
Innovative Medicine Rehabilitation Center
10.2017 - 01.2020
Associate of Science - Liberal Arts And Sciences
Lackawanna College
08.2011 - 05.2013
Mount Vernon HighSchool