Stacy Stavole
Addison,IL
Summary
Accomplished Food and Beverage Manager with a proven track record at Drake Hotel, enhancing beverage quality and service, leading to increased profitability. Expert in wine pairing and adept at fostering teamwork, demonstrated leadership abilities by managing diverse teams and streamlining operations for efficiency. Achieved significant improvements in customer satisfaction and repeat business through innovative strategies.
Overview
8
8
years of professional experience
Work History
Food and Beverage Manager
Drake Hotel
01.2024 - Current
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
- Resolved customer complaints involving food or beverage quality and service.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Maintained highest standards for beverage quality and service.
- Managed bar and wait staff and directed hiring program.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
Wine Sales Representative
Winebow
04.2023 - 01.2024
- Worked closely with suppliers to ensure timely delivery of orders while maintaining high-quality standards throughout transportation process.
- Increased wine sales by conducting in-store tastings and engaging customers with product knowledge.
- Conducted market research to identify potential clients, leading to an expanded network of accounts.
- Maintained consistent communication with existing clients, ensuring satisfaction and repeat business.
- Educated clients on proper food pairing suggestions for each wine variety, increasing overall enjoyment of the product experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Assistant Manager
Capital Grille
11.2021 - 03.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
General Manager
Table at Crate
10.2020 - 10.2020
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
Assistant Manager
Seasons52
10.2016 - 10.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
Education
High School Diploma -
West Leyden
Northlake, United StatesSkills
- Labor Management
- Sanitation Standards
- Food and Beverage Operations
- Menu development
- Cost Control
- Wine pairing
- Leadership abilities
- Scheduling Staff
- Teamwork and Collaboration
- Safe Food Handling
Timeline
Food and Beverage Manager
Drake Hotel
01.2024 - Current
Wine Sales Representative
Winebow
04.2023 - 01.2024
Assistant Manager
Capital Grille
11.2021 - 03.2023
General Manager
Table at Crate
10.2020 - 10.2020
Assistant Manager
Seasons52
10.2016 - 10.2020
High School Diploma -
West Leyden
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