Stairon Acosta
Worcester,MA
Summary
Highly motivated and bilingual candidate with a strong educational background and proven success in providing exceptional customer service. Skilled in effectively communicating and cross-selling financial products to meet the needs of members. Consistently achieving sales goals and fluent in Spanish. Confident in contributing to team success.
Overview
2
2
years of professional experience
Work History
Member Service Representative
Digital Federal Credit Union
Worcester, Massachusetts
10.2022 - 12.2023
- Effectively communicate DCU products and services to prospective and existing members, leading to successful new memberships and increased account openings
- Identify and address the financial needs of members, cross-selling relevant products to enhance their financial well-being
- Build strong business relationships with members to identify sales opportunities and achieve sales goals
- Originate mortgage loans to assist members in achieving their homeownership goals
- Conduct regular audits of new membership applications, new account applications, and loan files to ensure compliance with established procedures
- Process consumer loan requests and perform teller transactions to meet sales targets
- Perform all member service representative and teller duties, demonstrating flexibility and adaptability
- Consistently achieve 100% of sales goals on a monthly basis
- Undergoing training with the Team Leader to progress toward a leadership role
- Assist with branch opening and closing procedures as required
- Lead sales promotions to drive overall sales goals individually and as a team on a monthly basis.
Bank Teller/Customer Service Representative
Digital Federal Credit Union
Shrewsbury, MA
10.2021 - 10.2022
- Provided exceptional customer service to a diverse range of 250-500 members, creating a positive and welcoming environment
- Greeted members with a friendly smile upon their arrival, ensuring a personalized experience
- Conducted various financial transactions accurately and efficiently, maintaining attention to detail
- Demonstrated a proactive approach to meet sales goals by actively engaging members and offering relevant products and services
- Collaborated effectively with team members to meet the needs of members and ensure seamless operations
- Completed regular training tutorials to enhance knowledge and stay updated with industry trends
- Answered incoming phone calls and made outbound calls in both English and Spanish, demonstrating bilingual proficiency.
Education
General Education Development (GED) -
Ramon Emilio Jimenez School
Dominican Republic01.2012
Skills
- Bilingual
- Leadership
- Microsoft word
- Time management
- Computer literacy
- Communication skills
- Customer service
- Microsoft excel
- Documentation review
References
- Upon request
Timeline
Member Service Representative
Digital Federal Credit Union
10.2022 - 12.2023
Bank Teller/Customer Service Representative
Digital Federal Credit Union
10.2021 - 10.2022
General Education Development (GED) -
Ramon Emilio Jimenez School